Airport Car Rental Return Agent – Customer Care

Enterprise Holdings; Mobile (AL); On-site; USD 19,000 - 22,000; Full time

Job summary

Enterprise Mobility at Mobile Airport is hiring a Return Agent to deliver friendly, efficient service during the rental return process. You will greet customers, help with belongings, and ensure quick transactions while maintaining a safe, organized lot.

Qualified candidates are 18+, authorized to work in the US, with a HS diploma, at least 1 year in customer service, a valid driver's license, clean driving record and no recent DUI/DWI.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or G.E.D. required.
• Minimum 1 year of continuous customer service, retail, or admin support experience.
• Current valid driver's license with <=2 moving violations/at-fault accidents in 3 years; no DUI/DWI in past 5 years.

Responsibilities

• Greet customers as they arrive on the lot using prescribed dialogue.
• Remind customers to check for personal belongings.
• Identify items found in vehicles and process them in Lost & Found.
• Advise on rental charges and provide an accurate receipt.
• Provide information about transportation to the airport terminal.
• Maintain a courteous, professional interaction and thank customers.
• Discreetly check vehicles for damage and route to the appropriate desk.
• Ensure vehicles are returned with a full tank of gas when applicable.
• Keep the lot organized to optimize access and traffic flow.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or G.E.D.

Job description

Enterprise Mobility at Mobile Airport is hiring a Return Agent to deliver friendly, efficient service during the rental return process. You will greet customers, help with belongings, and ensure quick transactions while maintaining a safe, organized lot.

Qualified candidates are 18+, authorized to work in the US, with a HS diploma, at least 1 year in customer service, a valid driver's license, clean driving record and no recent DUI/DWI.