Airport Car Return Specialist - Friendly Customer Service

Enterprise Holdings; Hebron Estates (KY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Rental car discounts

401k with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Return Agent at the CVG area. You will greet customers, process returns, and ensure efficient, friendly service throughout the rental cycle. The role involves outdoor work, standing for long periods, and contributing to a positive customer experience.

The position offers benefits and requires 18+ with a valid US driver’s license and a high school diploma or GED. Training and growth opportunities are provided as part of a team-oriented environment.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship.
• High School Diploma or GED required.
• Minimum 1 year prior customer service, retail or administrative experience.
• Valid driver's license with no more than 2 moving violations/at-fault accidents in 3 years.
• No drug/alcohol related convictions in past 5 years (DUI/DWI).

Responsibilities

• Greet customers arriving at the lot using prescribed dialogue.
• Ensure customers check for personal belongings before leaving.
• Identify items found with unit number, date and time and turn into lost and found.
• Advise on charges and provide accurate receipts.
• Provide professional information regarding transportation to the airport terminal.
• Thank customers and assess satisfaction, documenting any issues.
• Check vehicles for damage and direct to counter for reports.
• Verify fuel level when returning a vehicle.
• Complete a service alert for mechanical or body damage reported by customers.
• Identify system-hold vehicles and ensure correct movement to lots.
• Tag vehicles flagged for grounding or maintenance and relocate properly.
• Keep the lot organized for access and traffic flow.
• Pursue self-improvement through training and goal setting.
• Maintain reliable attendance and punctuality.
• Perform other duties as assigned; work outdoors in all weather; stand for long periods.

Skills

Customer service

Retail experience

Administrative support

Education

High School Diploma or GED

Job description

Enterprise Mobility is hiring a Return Agent at the CVG area. You will greet customers, process returns, and ensure efficient, friendly service throughout the rental cycle. The role involves outdoor work, standing for long periods, and contributing to a positive customer experience.

The position offers benefits and requires 18+ with a valid US driver’s license and a high school diploma or GED. Training and growth opportunities are provided as part of a team-oriented environment.