Airport Car Rental Greeter & Guest Experience

nationalalamo-erac; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental / Alamo at Austin Bergman International Airport is hiring a Greeter. The role greets customers, directs them through the Emerald Aisle process, and ensures quick, friendly service in the rental flow. The position pays $16 per hour and includes benefits such as insurance, 401(k) matching, and employee discounts.

Shifts are scheduled Sunday through Saturday with varied hours. This entry-level customer service role emphasizes a welcoming, efficient experience for Emerald Aisle

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• High School Diploma or G.E.D. required
• 3–6 months of customer service or sales experience in retail, guest services or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years
• No drug or alcohol related convictions in driving record in past 5 years (DUI/DWI)

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties to meet customer needs
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain regular attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

National Car Rental / Alamo at Austin Bergman International Airport is hiring a Greeter. The role greets customers, directs them through the Emerald Aisle process, and ensures quick, friendly service in the rental flow. The position pays $16 per hour and includes benefits such as insurance, 401(k) matching, and employee discounts.

Shifts are scheduled Sunday through Saturday with varied hours. This entry-level customer service role emphasizes a welcoming, efficient experience for Emerald Aisle