Greeter - Austin Bergstrom Airport

nationalalamo-erac; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental / Alamo at Austin Bergman International Airport is hiring a Greeter. The role greets customers, directs them through the Emerald Aisle process, and ensures quick, friendly service in the rental flow. The position pays $16 per hour and includes benefits such as insurance, 401(k) matching, and employee discounts.

Shifts are scheduled Sunday through Saturday with varied hours. This entry-level customer service role emphasizes a welcoming, efficient experience for Emerald Aisle

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work sponsorship now or in the future.
• High School Diploma or G.E.D. required
• 3–6 months of customer service or sales experience in retail, guest services or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years
• No drug or alcohol related convictions in driving record in past 5 years (DUI/DWI)

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties to meet customer needs
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain regular attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

The pay for this position starts at $16 / hour.

This position is located at The Austin Bergman International Airport: 3819 Presidential Blvd Austin, TX 78719

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday: 10:00am-6:00pm
• Monday: 10:00am-6:00pm
• Tuesday: OFF
• Wednesday: OFF
• Thursday: 10:00am-6:00pm
• Friday: 10:00am-6:00pm
• Saturday: 10:00am-6:00pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services or administrative support
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI)