Airport Rental Return Agent – Fast, Friendly Service

nationalalamo-erac; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health insurance

Life insurance

Dental insurance

Vision insurance

Training and development

Job summary

Enterprise Mobility’s National/Alamo brand is hiring a Full Time Return Agent at The Austin Bergman International Airport in Austin, TX. The role involves greeting customers, processing returns, calculating charges, and guiding customers to the terminal, with a focus on accuracy and courteous service.

The starting pay is $16 per hour, with a guaranteed $400 monthly weekend bonus when working both Saturday and Sunday, plus opportunities for additional bonuses based on sales and customer service

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require sponsorship now or in the future.
• High School Diploma or GED required.
• 3–6 months of customer service or sales experience in retail, guest services or administrative support.
• Current and valid driver’s license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related convictions on driving record in past 5 years (DUI/DWI).

Responsibilities

• Greet all customers using prescribed dialogue as they arrive on the lot.
• Remind customers to check for personal belongings.
• Identify items found in vehicles with a unit number, date, time, and log them into lost and found.
• Advise and review rental charges; provide an accurate receipt to the customer.
• Provide information regarding transportation to the airport terminal.
• Thank customers using prescribed dialogue.
• Inquire about service, satisfaction and document any dissatisfaction.
• Check vehicles for damage on arrival and direct customers to complete damage/loss report.
• Determine if the vehicle is returned with a full tank of gas.
• Complete a service alert for any mechanical or body damage reported by customers.
• Identify vehicles on system hold and verify their movement to the proper lot location.
• Identify and tag vehicles flagged for grounding or maintenance and move to proper lot location.
• Maintain a organized lot for easy access and traffic flow.
• Seek to improve job performance through self-assessment, training and goal setting.
• Maintain regular and reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Retail

Guest services

Administrative support

Education

High School Diploma or GED

Job description

Enterprise Mobility’s National/Alamo brand is hiring a Full Time Return Agent at The Austin Bergman International Airport in Austin, TX. The role involves greeting customers, processing returns, calculating charges, and guiding customers to the terminal, with a focus on accuracy and courteous service.

The starting pay is $16 per hour, with a guaranteed $400 monthly weekend bonus when working both Saturday and Sunday, plus opportunities for additional bonuses based on sales and customer service