Airport Guest Services Associate – Emerald Aisle

nationalalamo-erac; Albuquerque (NM); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National/Alamo at Albuquerque Airport is hiring a Greeter to deliver friendly, efficient service throughout the rental process. You will greet customers, assist with vehicle selection under Emerald Aisle guidelines, and help ensure quick, smooth transactions.

The position starts at $16.00 per hour with the potential for a monthly bonus; benefits include PTO, health and retirement plans, employee discounts, and training opportunities. Schedule: Sunday-Thursday 8am-5pm.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year customer service retail or administrative support experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Retail experience

Communication skills

Education

High School Diploma or GED

Job description

National/Alamo at Albuquerque Airport is hiring a Greeter to deliver friendly, efficient service throughout the rental process. You will greet customers, assist with vehicle selection under Emerald Aisle guidelines, and help ensure quick, smooth transactions.

The position starts at $16.00 per hour with the potential for a monthly bonus; benefits include PTO, health and retirement plans, employee discounts, and training opportunities. Schedule: Sunday-Thursday 8am-5pm.