Airport Car Rental Customer Concierge

National Car Rental; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Prescription coverage

Employee discounts on car rentals

401(k) retirement plan

Educational Assistance

Job summary

National Car Rental at ORD (O’Hare) is seeking a Customer Service Agent to deliver friendly, efficient service throughout the car rental process. The role supports Emerald Aisle members, helps with vehicle selection, and ensures accurate rental and return documentation in a fast-paced airport environment.

The position is full-time, union-backed, and requires open availability including evenings, weekends, and holidays.

Qualifications

• Must have a valid driver's license with no more than 1 moving violation in the last 3 years.
• Must live within 30 minutes of O'Hare Airport.
• Must have 12 consecutive months of work/organizational experience.
• Previous experience working overnight, third shift or graveyard roles is strongly preferred.
• Must be at least 18 years of age.
• Must be authorized to work in the United States and not require sponsorship.

Responsibilities

• Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.
• Answers the telephone in a friendly, helpful and prompt manner.
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image.
• Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition.
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible.
• Seek to improve job performance through self-assessment, skill development, training and goal setting.
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Job description

National Car Rental at ORD (O’Hare) is seeking a Customer Service Agent to deliver friendly, efficient service throughout the car rental process. The role supports Emerald Aisle members, helps with vehicle selection, and ensures accurate rental and return documentation in a fast-paced airport environment.

The position is full-time, union-backed, and requires open availability including evenings, weekends, and holidays.