Airport Exit Booth Agent - Customer Rental Concierge

National Car Rental; Columbus (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Columbus John Glenn International Airport (CMH) is seeking an Exit Booth Agent to deliver friendly, efficient service during the rental process and to assist Emerald Aisle members with vehicle selection and related needs.

The role involves preparing rental documents, verifying VIN numbers, maintaining a neat booth, and providing directions and information to customers. A minimum of 1 year customer service experience and a valid driver's license are required.

Qualifications

• Must have at least 1 year of prior customer service, retail, or administrative support experience.
• Must be authorized to work in the United States and not require sponsorship now or in the future.
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas.
• Ensure Exit Booth is stocked with supplies to meet customer needs.
• Greet customers and provide undivided attention at the exit booth.
• Assist customers with directions and local information; resolve service issues as needed.
• Perform miscellaneous duties to meet customer service goals.
• Maintain dependable attendance and punctuality.

Skills

Customer service

Retail experience

Administrative support experience

Education

High School Diploma or GED

Job description

National Car Rental at Columbus John Glenn International Airport (CMH) is seeking an Exit Booth Agent to deliver friendly, efficient service during the rental process and to assist Emerald Aisle members with vehicle selection and related needs.

The role involves preparing rental documents, verifying VIN numbers, maintaining a neat booth, and providing directions and information to customers. A minimum of 1 year customer service experience and a valid driver's license are required.