Airport Car Rental Customer Service Agent (Temporary)

National Car Rental; Minot (ND); On-site; USD 18,752 - 26,708; Full time

Job summary

National Car Rental at Minot International Airport is seeking a Temporary Customer Service Agent to deliver friendly, efficient service during the rental process. You will greet members, assist with vehicle selection in the Emerald Aisle, and ensure quick, accurate handling of transactions.

This temporary position pays $16.50 per hour, with schedules including 3:00pm–12:00am shifts. Employees provide exceptional service, manage rental documents, and help customers with directions and local

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States with no sponsorship required now or in the future.
• High School Diploma or GED required.
• Valid driver license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.
• Temporary position with a maximum of 90 days.

Responsibilities

• Greet customers and answer questions, assisting with the rental process by brand and Emerald Aisle program guidelines.
• Identify customers by name and verify rental agreements and reservations.
• Ensure smooth and efficient handling of rentals, returns, and exchanges.
• Resolve issues in a fair and equitable manner to maintain customer loyalty.
• Maintain a welcoming counter and customer area, and keep rental documents accurate.
• Assist with directions, local information, and service details for customers.
• Review rental parameters and charges with customers to ensure understanding.
• Ensure accurate return times on rental agreements and review charges at return.
• Prepare the Rental Agreement Folder with all required information and coordinate with the queue to minimize wait times.
• Maintain attendance and punctuality; perform miscellaneous duties as assigned.

Education

High School Diploma or GED

Job description

National Car Rental at Minot International Airport is seeking a Temporary Customer Service Agent to deliver friendly, efficient service during the rental process. You will greet members, assist with vehicle selection in the Emerald Aisle, and ensure quick, accurate handling of transactions.

This temporary position pays $16.50 per hour, with schedules including 3:00pm–12:00am shifts. Employees provide exceptional service, manage rental documents, and help customers with directions and local