Baggage Drop Operations Supervisor

ABM US; Virginia; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Bonus program

Job summary

ABM US is seeking a Customer Service Bag Drop Supervisor to lead the Vendor Behind Counter (VBC) operation. You will supervise VBC Agents responsible for greeting passengers, verifying travel documents, issuing baggage tags, and transferring baggage to the airline system.

The role emphasizes safe, efficient operations, staffing, and engagement, partnering with ABM Aviation leadership to support on-time departures and a positive passenger experience.

Responsibilities

• Supervise Vendor Behind Counter (VBC) Agents on the assigned shift.
• Ensure greeting of passengers, verification of travel documents, and baggage tagging compliance.
• Oversee transfer of checked baggage to airline baggage handling, ensuring safety and efficiency.

Job description

ABM US is seeking a Customer Service Bag Drop Supervisor to lead the Vendor Behind Counter (VBC) operation. You will supervise VBC Agents responsible for greeting passengers, verifying travel documents, issuing baggage tags, and transferring baggage to the airline system.

The role emphasizes safe, efficient operations, staffing, and engagement, partnering with ABM Aviation leadership to support on-time departures and a positive passenger experience.