Airport Agent | Ramp, Gate & Customer Service

Corporate Flight Management; Burlington (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) Matching up to 6%

Paid sick leave

Vacation time

NRSA travel privileges

Leaves of absence

Job summary

Contour is seeking a Cross-Utilized Airport Agent to perform ticketing, gate and ramp duties at Burlington, IA. You will deliver exceptional customer service, handle check-in, rebooking, baggage and gate information while maintaining safety and efficiency.

This role requires a high school diploma, ability to lift up to 75 pounds, and flexibility for early mornings and weekends. Contour offers a comprehensive benefits package including paid leave and 401(k) with 6% match.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Greet and assist customers promptly with a friendly manner.
• Check-in, ticketing changes, re-book itineraries, and special requests.
• Handle baggage and ensure safety/compliance with policies.
• Guide passengers and provide gate information and support.
• Maintain professionalism and safety in ramp operations.

Skills

Customer service

Communication

Leadership

Teamwork

Safety awareness

Interpersonal skills

Time management

Flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Word

Job description

Contour is seeking a Cross-Utilized Airport Agent to perform ticketing, gate and ramp duties at Burlington, IA. You will deliver exceptional customer service, handle check-in, rebooking, baggage and gate information while maintaining safety and efficiency.

This role requires a high school diploma, ability to lift up to 75 pounds, and flexibility for early mornings and weekends. Contour offers a comprehensive benefits package including paid leave and 401(k) with 6% match.