Airport Operations Lead: Customer Service & Safety

United Airlines; Augusta (ME); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with matching

Paid parental leave

Earned flight benefits

Job summary

United Airlines in Augusta, Maine seeks a customer-focused leader to supervise front-line employees in a dynamic aviation environment. You will guide staff, ensure safety and service standards, and drive continuous improvement across operations and product delivery.

Responsibilities include coaching staff, reviewing performance metrics, and ensuring compliance with company directives and union agreements. Strong communication and multitasking are essential in a 24/7 operation.

Qualifications

• High school degree, GED, or equivalent.
• Solid experience in ownership, operations, and translating experience to business objectives.
• Continuous improvement focus.
• Customer focus.

Responsibilities

• Provide leadership and oversight of a team and front-line employees in an operational environment.
• Act as a subject area professional in safety, airline and methods.
• Develop front-line staff capabilities to deliver consistent customer service in line with directives.
• Ensure consistency on operational and product delivery.
• Review metrics with front-line staff and ensure adherence to policies and union agreements.

Skills

Customer focus

Conflict resolution

Safety orientation

Leadership

Decision making

Multitasking

Communication

Team coordination

Education

High school diploma or GED

Bachelor's degree

Tools

Microsoft Office

Job description

United Airlines in Augusta, Maine seeks a customer-focused leader to supervise front-line employees in a dynamic aviation environment. You will guide staff, ensure safety and service standards, and drive continuous improvement across operations and product delivery.

Responsibilities include coaching staff, reviewing performance metrics, and ensuring compliance with company directives and union agreements. Strong communication and multitasking are essential in a 24/7 operation.