Airline Passenger Services Associate

Menzies Aviation; Boise, Northern (ID, KY); Hybrid; USD 19,000 - 26,000; Part time

Job summary

Menzies Aviation Boise is seeking a Passenger Service Agent to deliver exceptional customer service to airline passengers from check-in through boarding, while ensuring compliance with airline, airport and regulatory requirements.

You will handle ticketing, bag processing, seat assignments and boarding procedures; verify documents; assist with governmental requirements; work in all weather; flexible shifts including nights and weekends.

Qualifications

• HS Diploma or GED required.
• Some customer service, hospitality, airline, or airport experience.
• Basic computer proficiency and ability to learn airline reservation and departure control systems.
• Ability to work flexible schedules including nights, weekends, holidays, and overtime.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in English.
• Must be 18 years of age or older.
• Able to lift up to 70 lbs.

Responsibilities

• Check-in passengers for international and domestic travel.
• Designate seat assignments and verify documents.
• Provide boarding passes and verify ticket and seat reservations.
• Match manifests to on-board counts and assist with government requirements.
• Connect and disconnect jetways and announce arrivals and departures.

Skills

Customer service

Verbal communication

Written communication

English proficiency

Education

HS Diploma or GED

Tools

Airline reservation systems

Departure control systems

Job description

Menzies Aviation Boise is seeking a Passenger Service Agent to deliver exceptional customer service to airline passengers from check-in through boarding, while ensuring compliance with airline, airport and regulatory requirements.

You will handle ticketing, bag processing, seat assignments and boarding procedures; verify documents; assist with governmental requirements; work in all weather; flexible shifts including nights and weekends.