Airport Passenger Service Agent - Check-In & Gate Support

Tampa International Airport; Laredo (TX); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documentation, assign seats and provide gate information. You will host self-service kiosks, manage baggage, and assist passengers with issues while maintaining a positive, safety-conscious approach in a busy airport environment.

You must be 18 or older, able to work flexible hours, and comply with uniform and conduct policies.

Qualifications

• Experience in handling passenger inquiries and problem resolution is a plus.
• Strong communication and complaint-handling skills.
• Ability to work in a fast-paced airport environment.

Responsibilities

• Check in passengers at the ticket counter and gates.
• Verify passenger documentation and assign seats.
• Provide gate information and assist with baggage and boarding procedures.
• Resolve passenger issues with a helpful and calm demeanor.

Skills

Customer service

Job description

Menzies Aviation in the United States is seeking a Customer Service Agent to check in passengers, verify documentation, assign seats and provide gate information. You will host self-service kiosks, manage baggage, and assist passengers with issues while maintaining a positive, safety-conscious approach in a busy airport environment.

You must be 18 or older, able to work flexible hours, and comply with uniform and conduct policies.