Airline Associate Analyst - Customer Experience & Travel

United Airlines; Jefferson City (MO); Remote; USD 28,000 - 41,000; Full time

Job summary

United Airlines is hiring an Associate Analyst in the USA. The role involves helping customers with travel concerns, processing refunds, and supporting flight recovery efforts. The successful candidate will work within a collaborative team, demonstrating strong communication and organizational skills to ensure efficient operations.

The position requires a bachelor's degree and offers exposure to a large, global airline with diverse opportunities and a comprehensive benefits package.

Qualifications

• Bachelor's degree required.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work well in a team and manage time effectively.

Responsibilities

• Assist customers with travel concerns and refunds.
• Support flight recovery and customer service processes.
• Coordinate employee recognition initiatives and events.
• Track patron interactions and improve engagement.
• Coordinate activities and awards for accounts and teams.

Skills

Microsoft Office

Active listening

Verbal communication

Written communication

Team collaboration

Time management

Relation building

Education

Bachelor's degree

Job description

United Airlines is hiring an Associate Analyst in the USA. The role involves helping customers with travel concerns, processing refunds, and supporting flight recovery efforts. The successful candidate will work within a collaborative team, demonstrating strong communication and organizational skills to ensure efficient operations.

The position requires a bachelor's degree and offers exposure to a large, global airline with diverse opportunities and a comprehensive benefits package.