Airline Customer Service Agent - San Francisco, CA

Pacific Aviation; United States; On-site; USD 32,000 - 34,000; Part time

Benefits offered by this job

Hourly Pay $23.40 vs hour

Fully Paid Medical, Dental, and Vision

401(k) with company match

Paid Time Off

Uniform Provided

Paid Training

Parking Discount or Clipper Card

Referral Bonus

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation at San Francisco International Airport (SFO) seeks Airline Customer Service Agents for a part-time role that supports international travelers with warmth and professionalism. You’ll work in a fast-paced terminal environment, helping passengers at check-in, gates, and arrival areas while upholding airline and TSA protocols.

The team values clear communication, teamwork, and a customer-first mindset. Fluency in English is required, with bilingual options welcomed.

Qualifications

• Fluent English; strong verbal and written communication
• Active listening and responsive customer service
• Computer literacy and fast, accurate data entry
• Calm and solution-focused under pressure
• Physical stamina to stand long periods and move around the terminal
• Authorized to work in the U.S. and able to pass background check and drug screening

Responsibilities

• Assist passengers at check-in counters, gates, and arrival areas
• Verify travel documents and comply with TSA protocols
• Make announcements and provide directions
• Support boarding, baggage handling, and special service needs
• Collaborate with airline teams and other agents to keep operations smooth
• Deliver excellent customer service under pressure in a busy terminal

Skills

Fluent English

Verbal communication

Written communication

Active listening

Data entry

Calm under pressure

Stamina

Work authorization (US)

Job description

Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.

What You’ll Do

• Assisting passengers at check-in counters, gates, and arrival areas
• Verifying travel documents and complying with airline and TSA protocols
• Making clear announcements and providing directions
• Supporting boarding, baggage assistance, and special service needs
• Collaborating with airline teams and fellow agents to ensure smooth operations
• Delivering excellent customer service under pressure in a dynamic terminal setting
  

You’ll start with one international airline and have the opportunity to train on others over time.

Requirements

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal
• Authorized to work in the U.S. and able to pass a background check and drug screening

Bilingual ability preferred in one of the following languages:

• Tagalog
• Mandarin
• Cantonese
• Vietnamese
• Thai
• Indonesian
• Hindi
• Gujarati
• Japanese

Schedule

• Must be available to work at least 4 to 5 days per week, including weekends and holidays
• Shifts may include early mornings, afternoons, evenings, or nights

Benefits

Pay & Benefits

• Hourly Pay: $23.40 per hour
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement