Airline Customer Service Agent - San Francisco, CA

Pacific Aviation; San Francisco (CA); On-site; USD 19,000 - 32,000; Part time

Benefits offered by this job

Fully paid medical (medical, dental, &

Vision insurance

401(k) with company match

Paid time off

Uniform provided

Paid training

Parking discount/Clipper card

Referral bonus

Cell phone plan reimbursement

Job summary

Pacific Aviation is seeking Airline Customer Service Agents for San Francisco International Airport (SFO). This part-time role focuses on delivering high-quality passenger service in a fast-paced, international-airline environment.

You will assist travelers, verify documents per airline and TSA protocols, and coordinate with teams to keep operations smooth while maintaining composure and a helpful attitude in busy terminals.

Qualifications

• Authorized to work in the U.S.
• Pass a background check
• Pass a drug screening
• Customer service experience preferred

Responsibilities

• Assist passengers at check-in counters, gates and arrival areas.
• Verify travel documents and comply with TSA protocols.
• Make announcements and provide directions.
• Support boarding, baggage handling and special service needs.
• Collaborate with airline teams and fellow agents for smooth operations.
• Deliver excellent customer service under pressure in a busy terminal.

Skills

Fluent English

Verbal communication

Written communication

Data entry

Calm under pressure

Stamina

Job description

Are you ready to bring your energy, professionalism, and love for people to the fast-paced world of international air travel? Pacific Aviation is hiring Airline Customer Service Agents at San Francisco International Airport (SFO) for a dynamic, part-time opportunity that offers serious growth, great benefits, and meaningful daily impact.

For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we're looking for teammates who thrive in a collaborative, multicultural environment.

What You’ll Do

• Assisting passengers at check-in counters, gates, and arrival areas
• Verifying travel documents and complying with airline and TSA protocols
• Making clear announcements and providing directions
• Supporting boarding, baggage assistance, and special service needs
• Collaborating with airline teams and fellow agents to ensure smooth operations
• Delivering excellent customer service under pressure in a dynamic terminal setting

You’ll start with one international airline and have the opportunity to train on others over time.

What You Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure
• Physical stamina to stand for extended periods and move throughout the terminal
• Authorized to work in the U.S. and able to pass a background check and drug screening

Bilingual ability preferred in one of the following languages:

• Tagalog
• Mandarin
• Cantonese
• Vietnamese
• Thai
• Indonesian
• Hindi
• Gujarati
• Japanese

Schedule

• Must be available to work at least 4 to 5 days per week, including weekends and holidays
• Shifts may include early mornings, afternoons, evenings, or nights

Benefits

Pay & Benefits

• Hourly Pay: $23.40 per hour
• Fully Paid Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Uniform Provided
• Paid Training
• Parking Discount or Clipper Card
• Referral Bonus
• Cell Phone Plan Reimbursement