Airline Customer Service Agent

Pacific Aviation; San Jose (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly pay rate $21.00

Medical, Dental, Vision benefits

401k

Paid Time Off

Uniform Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Job summary

Pacific Aviation at San Jose International Airport is seeking friendly Customer Service Agents to support airline passengers throughout their journey at SJC. You will be part of a team delivering exceptional service, assisting with check-in, boarding, and gate communications to ensure a smooth traveler experience.

This role requires standing and walking most of the shift, with duties including wheelchair assistance when needed.

Qualifications

• Available to attend five days of onboarding and computer training.
• Flexibility to work shifts based on airline schedules.
• Great attitude and professionalism toward customers and teammates.
• Whatever it takes mindset.
• Computer literate; legally authorized to work in USA without sponsorship.

Responsibilities

• Check-In Counters: process passengers, verify IDs, print boarding passes, and tag luggage.
• Departure/Arrival Gates: announce, scan boarding passes, ensure boarding, assist deplaning passengers.
• Assist passengers in transferring disabled or wheelchair users as needed.

Skills

Teamwork

Growth Mindset

Professionalism

Decision Making & Organization

Eye for Detail

Job description

Work Location is San Jose International Airport

Who We Are:

• Pacific Aviation and Superior Aircraft Services (SAS) provide exceptional ground handling support services for some of the world's finest airlines.
• We currently operate in major West Coast airports and have recently expanded the Pacific Aviation service to the East Coast.

We Value Our Team:

• Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities, and having fun along the way.
• We know our 30-year success record in the aviation industry has been achieved by respecting, developing, trusting, and growing our team members.
• At Pacific Aviation/SAS we don?t just accept differences ? we celebrate them and believe that a diverse team is a strong team.
• We thrive on our varied backgrounds and perspectives for the benefit of our team members, our services, and our community.

What Our Team Does:

• Our bright, ambitious, and motivated Customer Service Agents provide an amazing customer service experience for our airlines passengers throughout their entire journey at the San Jose International Airport (SJC).
• Our agents take pride in providing an exceptional customer experience and fostering a collaborative work environment.

• Two of the main job responsibilities include:
• Check-In Counters where our agents process passengers, check required IDs, print boarding passes, and tag their luggage.
• Departure/Arrival Gates - our agents make boarding announcements to provide important flight information, scan boarding passes, and ensure all passengers have boarded the plane with required documentation, and provide direction for deplaning domestic and international passengers.
• This position requires standing and walking for the majority of the shift.
• This position will also assist in transferring disabled or paralyzed passengers in wheelchairs between the front curb, front counter, onto the aircraft and to baggage claim as needed.

What Shift You Will Be Working:

• A four (4) to five (5) hour shift between the hours of 06:45 am and 11:15 am
• You must be available to work a minimum of four (4) days per week (including weekends and holidays)

What We Are Looking For:

• Teamwork
• A Growth Mindset
• Professionalism
• Decision Making & Organization
• An Eye for Detail

Requirements

• Available to attend five (5) days of initial Onboarding and Computer Training.

• Flexibility to work assigned shifts based on airline schedules.
• Great attitude and a willingness to extend professionalism and courtesy to airline customers and teammates at all times.
• Possess a whatever it takes mindset.
• Computer literate.
• Legally authorized to work in the United States of America (USA) without sponsorship.

Benefits

• Hourly pay rate $21.00
• Medical , Dental, Vision benefits
• 401k
• Paid Time Off
• Uniform Parking discount
• Paid Training
• Referral Bonus
• Cell phone plan reimbursement

Pacific Aviation is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. During the application and onboarding process, you may be asked to share your personal characteristics and data with us. This helps us understand our applicant pool in order to make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.