Customer Service Agent SFO - Vietnamese/English Speakers

Pacific Aviation; San Francisco (CA); Vor Ort; USD 30.000 - 34.000; Teilzeit

Benefits dieser Stelle

Hourly rate $23.40

Medical Insurance

401(k)

Paid Time Off

Paid Training

Uniform Provided

Parking Benefit

Referral Bonus

Phone Plan Reimbursement

Zusammenfassung

Pacific Aviation in San Francisco seeks bilingual Airline Customer Service Agents (Vietnamese and English) for a part-time role at SFO. You will assist passengers, resolve issues, and support airline operations with warmth and professionalism in a fast-paced international terminal.

Required: fluency in Vietnamese and English (Mandarin a plus), strong communication, data entry, and the ability to work 4 days per week including weekends. Training provided and benefits included.

Qualifikationen

• Fluent in Vietnamese and English (Mandarin a plus).
• Strong verbal communication and active listening skills.
• Positive, team-oriented attitude with a professional demeanor.
• Ability to stay calm under pressure and solve problems independently.
• Computer literacy and accurate data entry.
• Physical stamina to stand and walk for extended periods.
• Must attend 5 days of computer training.
• Legally authorized to work in the United States.
• Must pass a background check and drug test.

Aufgaben

• Assist passengers at check-in, gates, and arrival areas.
• Provide bilingual assistance to Vietnamese-speaking travelers.
• Respond to inquiries and resolve passenger issues calmly and professionally.
• Collaborate with airline staff and team members to support flight operations.
• Verify documents and boarding information with care and accuracy.
• Maintain clear communication with passengers, coworkers, and supervisors.
• Deliver excellent service in a fast-paced international terminal.

Kenntnisse

Vietnamese language proficiency

English language proficiency

Mandarin a plus

Verbal communication

Active listening

Professional demeanor

Problem solving under pressure

Computer literacy

Data entry

Stamina to stand/walk

Training attendance

Work authorization US

Background check & drug test

Jobbeschreibung

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO). If you're passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we'd love to meet you.

With over 30 years of experience supporting the world's leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment.

What You Will Do

• Assist passengers at check-in, boarding gates, and arrival areas
• Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)
• Respond to inquiries and resolve passenger issues calmly and professionally
• Collaborate with airline staff and team members to support safe and efficient flight operations
• Verify documents and boarding information with care and accuracy
• Maintain clear communication with passengers, coworkers, and supervisors
• Deliver excellent service in a fast-paced international terminal

What You Bring

• Fluent in Vietnamese and English (required); Mandarin proficiency is a plus
• Strong verbal communication and active listening skills
• Positive, team-oriented attitude with a professional demeanor
• Ability to stay calm under pressure and solve problems independently
• Computer literacy and accurate data entry
• Physical stamina to stand and walk for extended periods
• Must attend 5 days of computer training
• Legally authorized to work in the United States
• Must pass a background check and drug test

Schedule

• Must be available 4 days per week, including weekends and holidays
• Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

• Hourly Rate: $23.40 per hour
• Fully Paid Medical, Dental, and Vision Insurance - for you and your dependents
• 401(k) with company match
• Paid Time Off (PTO)
• Paid Training
• Uniform Provided
• Discounted BART Clipper card or employee parking permit
• Referral Bonus
• Cell Phone Plan Reimbursement