Arrival Lead - Airport Customer Service & Operations

Pacific Aviation; San Francisco (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Fully Paid Medical, Dental, and Vision

401(k) with company match

Paid Time Off

Uniform Provided

Paid Training

Parking Discount or Clipper Card

Referral Bonus

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation is seeking an Arrival Lead to support Zipair (ZG) operations at San Francisco International Airport. You will lead and coordinate arrival activities, assist passengers from arrival through baggage, and communicate operational updates across partners and internal teams.

The role requires calm, decisive communication, strong English skills, and the ability to work with CBP, ground handlers, and airline staff in a fast-paced airport environment.

Qualifications

• Fluent English communication skills.
• Strong verbal and written communication; active listening.
• Ability to work with airline partners and airport teams.
• Authorized to work in the U.S. and pass a background check.

Responsibilities

• Lead arrival operations and coordinate passenger offboarding.
• Liaise with CBP, ground handlers, airline representatives and internal teams.
• Ensure safe, compliant passenger and baggage handling.
• Support customer service agents during operations and escalate issues.

Skills

Fluent English

Verbal & written communication

Active listening

Data entry

Calm under pressure

Physical stamina

Organizational skills

Stakeholder collaboration

U.S. work authorization

Background check clearance

Job description

Pacific Aviation is seeking an Arrival Lead to support Zipair (ZG) operations at San Francisco International Airport. You will lead and coordinate arrival activities, assist passengers from arrival through baggage, and communicate operational updates across partners and internal teams.

The role requires calm, decisive communication, strong English skills, and the ability to work with CBP, ground handlers, and airline staff in a fast-paced airport environment.