Airline Customer Service Agent - Seattle, WA at Pacific Aviation Seattle, WA

kozmetickesluzby.vecnakraska.sk - Jobboard; Seattle (WA); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation is hiring an Airline Customer Service Agent in Seattle, WA. You will serve as the face of the airline, assisting passengers with check-in and baggage handling at the Seattle-Tacoma International Airport.

This role demands exceptional customer service skills and teamwork in a fast-paced setting. You will work part-time shifts, with a focus on creating memorable travel experiences.

Benefits include medical insurance, a 401(k) plan, and paid training.

Qualifications

• You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Ensure all travel documents, procedures, and protocols are accurate and followed.
• Work well with others and contribute to a positive, collaborative environment.

Responsibilities

• Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Provide important flight information, make boarding announcements, and verify passenger documentation.
• Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism.

Skills

Exceptional Customer Service Skills

Strong Attention to Detail

Team Player Mentality

Tech-Savvy & Organized

Professionalism & Problem-Solving Skills

Job description

Airline Customer Service Agent - Seattle, WA job at Pacific Aviation. Seattle, WA.

Hourly Pay $21.00 per hour

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport.

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

• Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment – No two days are the same at the airport!
• Career Growth Opportunities – We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

• 12:00 PM – 4:30 PM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Bilingual Preferred:

• English + French
• English + Japanese
• English + Danish

Benefits

• Hourly Pay Rate: $21.00
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.