Airline Customer Service Agent — Part-Time with Travel Perks

Southwest Airlines; Idaho; On-site; USD 2,479,680 - 2,755,200; Full time

Benefits offered by this job

Global travel perks

Day-one benefits

401k with match

Employee discounts

Job summary

American Airlines in Boise, Idaho is seeking a Customer Service Agent to assist travelers and cargo customers. The role includes selling tickets, assisting with check-in, and ensuring safe, compliant travel.

You will work in a fast-paced environment, handle security procedures, and respond to emergencies. A Bachelor's degree is required with additional FAA background checks and eligibility to work in the U.S.

Qualifications

• High school diploma, GED or international equivalent.
• Bachelor's degree required.
• Must pass FAA background checks for access to airport security areas (SIDA) if applicable.
• Must acquire necessary airport authority/US Customs/CBP badges if required.
• Pre-employment drug screening, background check, and fingerprinting required.
• Must be authorized to work in the U.S.

Responsibilities

• Promotes and sells air tickets to the traveling public or freight forwarders.
• Provides assistance with passenger check‑in and load acceptance.
• Interprets authorities regulations and requirements for domestic and international travel or cargo shipments.
• Meets and dispatches planes within established times.
• Assists distressed passengers and customers.
• Protects business assets and sales.
• Ensures safe travel.
• Applies motor skills to perform various job‑associated responsibilities.
• Uses organizational abilities to handle multiple tasks within a restricted time period.
• Works with minimal supervision.
• Responds during security and emergency situations.
• Follows internal/external rules and procedures.

Skills

Bilingual capabilities

Education

Bachelor's degree

Job description

American Airlines in Boise, Idaho is seeking a Customer Service Agent to assist travelers and cargo customers. The role includes selling tickets, assisting with check-in, and ensuring safe, compliant travel.

You will work in a fast-paced environment, handle security procedures, and respond to emergencies. A Bachelor's degree is required with additional FAA background checks and eligibility to work in the U.S.