Airline Customer Service Agent | Fast-Paced & Impactful

Southwest Airlines; Denver (CO); On-site; USD 27,552 - 41,328; Part time

Job summary

Southwest Airlines in Denver seeks a Customer Service Agent to provide friendly support to both inbound and outbound passengers. Responsibilities include assisting with ticketing, managing payments, and resolving inquiries while maintaining accurate records.

The ideal candidate will have a Bachelor’s Degree and demonstrate proficient computer skills, teamwork, and effective communication abilities. Join a dynamic, fast-paced environment to contribute to airline service excellence.

Qualifications

• Proficient typing and computer skills with ability to use a PC or terminal quickly.
• Strong understanding of airline policies, procedures, and ticketing systems.
• Excellent teamwork and communication abilities.

Responsibilities

• Provide friendly customer support to all inbound and outbound passengers.
• Assist with ticketing, reservations, and check-in procedures.
• Handle payments including cash and travel vouchers.
• Manage sales, flight changes, and related passenger issues.
• Maintain accurate records and complete required reports.

Skills

Proficient typing and computer skills

Teamwork and communication abilities

Time-management skills

Strong understanding of airline policies

Excellent verbal communication

Education

Bachelor’s Degree

Job description

Southwest Airlines in Denver seeks a Customer Service Agent to provide friendly support to both inbound and outbound passengers. Responsibilities include assisting with ticketing, managing payments, and resolving inquiries while maintaining accurate records.

The ideal candidate will have a Bachelor’s Degree and demonstrate proficient computer skills, teamwork, and effective communication abilities. Join a dynamic, fast-paced environment to contribute to airline service excellence.