Airline Customer Service Agent at Pacific Aviation Seattle, WA

Downtown Boulder Partnership; Seattle (WA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Referral Bonus

Cell phone plan reimbursement

Job summary

Downtown Boulder Partnership is hiring a part-time Airline Customer Service Agent at Seattle–Tacoma International Airport. This dynamic role involves assisting passengers through their journey, from check-in to boarding, in a vibrant airport environment.

The position offers starting pay of $21.00 per hour, with impressive benefits including medical insurance, 401(k), and paid training. Ideal candidates will have strong communication skills, a positive attitude, and be flexible in shift availability.

Qualifications

• Authorization to work in the U.S.
• Ability to stand for extended periods.
• Fast and accurate data entry skills.

Responsibilities

• Assist passengers from check-in to boarding.
• Provide ground handling services for international flights.
• Interact with passengers in various roles as needed.

Skills

Strong communication skills

Customer service experience

Computer literacy

Calmness under stress

Flexibility in shifts

Bilingual (English/French or English/Japanese)

Job description

Job Description

Hourly Pay $21.00 per hour

Are you craving a career that’s as dynamic and diverse as you are?

Join the High-Flying World of International Airline Customer Service!

Whether you're rejoining the workforce, working towards a degree, or just looking to earn some extra cash, this could be your runway to success!

If you find joy in serving others and thrive in the fast-paced, international atmosphere of the airport, we have the perfect opportunity for you. As an Airline Customer Service Agent, you'll enjoy:

• Variety: You’ll be part of a well-oiled team that manages the whole passenger experience, from ticketing to boarding. The clock is always ticking, and every departure is celebrated like a win!
• Flexibility: We value work/life harmony. All of our part-time employees work a minimum of four days per week and one 4-5 hour shift per day. Looking for more? There's always the opportunity to pick up extra shifts.
• Impressive Benefits: Although you'll be part-time, our benefits are full-time impressive. From medical health insurance for you and your dependents to a 401(k) with a company match, we've got you covered.
• Career Growth: We're all about nurturing talent. From this role, you can gather additional technical skills and quickly advance to a leadership position.
• Our Unbeatable Culture: We boast a vibrant company culture that is built on respect, trust, diversity, honesty, and transparency. From regular potlucks and happy hours to our customizable employee appreciation program, we know how to celebrate our team's exceptional contributions.

Come start the adventure in a part-time service role located at Seattle–Tacoma International Airport. Pay starts at $21.00 per hour. We provide a parking discount, uniforms, and paid training to support your success.

For over 25 years, Pacific Aviation has been the trusty sidekick to the world's finest airlines, providing top-notch ground handling services across a dozen airports nationwide. Our secret to success? Our standout team. So, if you're ready to embark on an exciting journey with us, apply today.

The Job

You will join the team working out of Seattle–Tacoma International Airport and be trained to support one of our airline clients. International flights typically use wide-body airplanes that hold 200-300 passengers who will need assistance from the time they check in until they board (on departures) and from aircraft exit to baggage pick-up (on arrivals). Pacific Aviation is responsible for ground handling – all the services performed for an airline and its passengers while the airplane is on the ground. We specialize in passenger services, so our agents may be working in any role that interacts with passengers in the terminal.

Your Skills

You are the ideal candidate if you:

• Spread positivity: Like a trusty co-pilot, your upbeat attitude is infectious.
• Enjoy Variety: You relish the chance to interact with a kaleidoscope of people from different walks of life.

To qualify for the Airline Customer Service Agent opportunity, you will have:

• Strong communication skills – verbal, written and active listening; fluency in English; a second language is an advantage
• Customer service experience is preferred but not required
• Computer literacy with fast and accurate data entry skills; attention to detail
• Calmness; ability to find solutions, even when busy and/or under stress
• Flexibility to work a variety of shifts (early morning, afternoon, evening, and/or night) including weekends and holidays
• The stamina to stand for extended periods

To meet the basic qualification for this role, you must be authorized to work in the U.S. for any employer. You must also pass a background check and drug test.

EOE/AA/M/F/Vets/Disabled

Bilingual Preferred, Any of the following

• English/French
• English/Japanese

Requirements

Shift requirements :

Monday - Sunday

Between the hours :

• 9:00 am - 2:30 pm
• 12 noon - 4:30 pm

Applicants must be:

• Available to work weekdays, weekends and holidays
• Available to attend 5 days of computer training
• Fluent in English and Preferred Language
• Computer literate
• Legally authorized to work in the United States of America (USA)

Benefits

• Part Time - Approx. 30 hours/week
• Medical, Dental, Vision benefits
• 401k
• Paid Time Off
• Uniform
• Parking discount
• Paid Training
• Referral Bonus
• Cell phone plan reimbursement