Airline Customer Service Agent - Seattle, WA

Pacific Aviation Corporation; Seattle (WA); On-site; USD 23,866 - 33,992; Part time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Company-Provided Uniform

Parking Discounts

Paid Training

Referral Bonus Program

Cell Phone Plan Reimbursement

Job summary

Pacific Aviation Corporation seeks a part-time Airline Customer Service Agent at Seattle-Tacoma International Airport. The role involves assisting passengers with check-in, ensuring timely boarding, and delivering exceptional customer service in a fast-paced, dynamic environment.

Applicants must possess strong attention to detail, professionalism, and efficacy in problem-solving to enhance passenger experience. The compensation includes an hourly pay of $21.00 along with various benefits like medical insurance and paid training.

Qualifications

• Thrive in face-to-face interactions.
• Ensure accuracy of travel documents.
• Collaborate positively with team members.

Responsibilities

• Assist passengers with check-in and travel documents.
• Provide flight information and make announcements.
• Address inquiries and de-escalate concerns.
• Follow safety and security protocols.
• Collaborate with team for seamless travel experiences.

Skills

Exceptional Customer Service Skills

Strong Attention to Detail

Team Player Mentality

Tech-Savvy & Organized

Professionalism & Problem-Solving Skills

Job description

Hourly Pay $21.50 per hour

Join Pacific Aviation at SEA – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

• Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
• Fast-Paced & Exciting Environment – No two days are the same at the airport!
• Career Growth Opportunities – We are committed to growing our team members and promoting from within.
• Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

• Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
• Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
• Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
• Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
• Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

• 12:00 PM – 4:30 PM

Must be available to work at least 4 days per week, including weekends and holidays.

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
• Hourly Pay Rate: $21.00
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.