Airline Customer Service Agent LAX - English/Japanese Speakers

Pacific Aviation Corporation; Seattle (WA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Job summary

Pacific Aviation Corporation is hiring an Airline Customer Service Agent to assist passengers at Seattle-Tacoma International Airport. The role focuses on check-in assistance, boarding, and passenger support, with emphasis on accuracy and safety compliance.

The position offers part-time shifts, bilingual opportunities (English, Japanese preferred), and benefits including health and retirement plans. Join a team committed to memorable travel experiences and teamwork.

Qualifications

• Exceptional customer service skills for face-to-face interactions.
• Strong attention to detail to verify documents and procedures.
• Team-oriented mindset with collaborative approach.
• Technically capable to learn airline systems and manage tasks efficiently.
• Professionalism, empathy, and quick-thinking in challenging situations.

Responsibilities

• Welcome and assist passengers through check-in, boarding, and arrival processes.
• Accurately review travel documents and issue boarding passes.
• Offer bilingual assistance to travelers (English and Japanese preferred).
• Communicate clearly with passengers, coworkers, and airline staff.
• Help maintain a smooth flow of operations in the terminal.
• Ensure compliance with airline procedures and safety standards.
• Contribute to a team that delivers high-quality service.

Skills

Customer service

Attention to detail

Team player

Tech-savvy

Problem-solving

Job description

Hourly Pay $25.00 per hour

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at the Seattle - Tacoma International Airport

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Your Role in the Passenger’s Journey:

• Welcome and assist passengers through check-in, boarding, and arrival processes
• Accurately review travel documents and issue boarding passes
• Offer bilingual assistance to travelers with questions or concerns
• Communicate clearly with passengers, coworkers, and airline staff
• Help maintain a smooth flow of operations in the terminal
• Ensure compliance with airline procedures and safety standards
• Contribute to a team that thrives on cooperation, respect, and high-quality service

What We’re Looking For:

• Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
• Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
• Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
• Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.

• Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.

Shifts Available (Part-Time):

4–5-hour shifts available for the following time slot:

• 6:00 AM – 1:00 PM
• Must be available to work at least 4 days per week, including weekends and holidays.

Bilingual Preferred:

• English + Japanese

• Hourly Pay Rate: $25.00

• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Paid Training
• Referral Bonus Program
• Cell Phone Plan Reimbursement

Pacific Aviation/SAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.