Airline Customer Service Agent - Los Angeles, CA

Pacific Aviation

Los Angeles (CA)

On-site

USD 29,000 - 40,000

Part time

14 days+

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Benefits offered by this job

Hourly pay $25

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Uniform Provided

Parking Discounts

Paid Training

Referral Bonus

Cell Phone Reimbursement

Job summary

Pacific Aviation at Los Angeles International Airport (LAX) is seeking an Airline Customer Service Agent for part-time shifts. You will assist passengers with check-in, provide boarding information, handle inquiries, and ensure a safe, smooth journey from arrival to departure.

Bilingual skills are valued and comprehensive training is provided. Applicants should be ready to work four days a week, including weekends and holidays, in a fast-paced, customer-focused environment with a strong emphasis

Qualifications

Exceptional customer service in face-to-face interactions.
Strong attention to detail with travel documents and procedures.
Team player mentality and collaborative approach.
Tech-savvy and organized; able to learn airline systems quickly.
No airline experience required; training provided to succeed.

Responsibilities

Check-In duties: assist passengers with check-in and document handling.
Boarding & departures: provide flight information and announce boarding details.
Problem solving: address inquiries and de-escalate situations professionally.
Safety & Security: follow airport safety protocols at all times.
Team collaboration: work with colleagues to ensure a seamless passenger journey.

Skills

Customer service

Attention to detail

Team player

Tech-savvy

Problem solving

Willing to learn

Job description

Join Pacific Aviation at LAX – Where Every Journey Begins with You!

Are you passionate about aviation, customer service, and creating memorable travel experiences? Do you thrive in fast-paced environments where teamwork and professionalism come first? If so, Pacific Aviation wants YOU on our team as an Airline Customer Service Agent at Los Angeles International Airport (LAX)!

At Pacific Aviation, we take pride in delivering exceptional service to some of the world’s finest airlines. As a Customer Service Agent, you’ll play a crucial role in ensuring a smooth airport journey for passengers from check-in to takeoff.

Why You’ll Love This Job:

Be the Face of the Airline – Welcome and assist passengers with check-in, boarding, and overall travel guidance.
Fast-Paced & Exciting Environment – No two days are the same at the airport!
Career Growth Opportunities – We are committed to growing our team members and promoting from within.
Diverse & Inclusive Team – We celebrate diversity and value the unique backgrounds of our employees.

Your Role in the Passenger’s Journey:

Check-In Duties: Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged.
Boarding & Departures: Provide important flight information, make boarding announcements, and verify passenger documentation.
Problem Solving: Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy.
Safety & Security: Follow strict airport safety and security protocols to ensure compliance at all times.
Team Collaboration: Work closely with your team to create a seamless airport experience for travelers.

Shifts Available (Part-Time):

4–5-hour shifts available between the following time slots:

5:30 AM – 12:00 PM
9:00 AM – 2:30 PM
4:30 PM – 12:45 AM
7:45 PM – 1:30 AM

Must be available to work at least 4 days per week, including weekends and holidays.

Requirements

What We’re Looking For:

Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers.
Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed.
Team Player Mentality – You work well with others and contribute to a positive, collaborative environment.
Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks.
Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking.
No Airline Experience Needed: Whether you’re starting fresh or coming from another customer-facing industry, we welcome all backgrounds. A great attitude, strong work ethic, and willingness to learn are what matter most—we’ll provide the training and support to help you succeed.

Bilingual Skills Highly Valued

We welcome candidates who are fluent in English plus another language, including:

Korean

Tagalog

Mandarin

Cantonese

Thai

Hindi or Gujarati

Japanese

French

German

Arabic