Airline Customer Experience Specialist — Part-Time

Avelo Airlines; New Haven (CT); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Avelo Airlines in New Haven, CT, seeks a part-time Customer Service Associate to warmly assist customers with check-in, boarding and baggage processing at the airport. You will communicate clearly, uphold company standards, and use the DCS system to keep records accurate.

The ideal candidate holds a High School Diploma or GED, a valid U.S. driver’s license, and can work varied shifts, including nights and weekends. FBI background check and airport badge are required.

Qualifications

• High School Diploma or GED required.
• Valid US state driver’s license required.
• Flexibility to work in varied shifts including nights, weekends, holidays and overtime.
• Stand and work in one location for up to four hours.
• Maintain professional appearance and represent the company well.
• Ability to work in extreme weather conditions.
• Lift/push/pull up to 70 pounds.
• Must pass FBI background check and obtain Airport security badge.

Responsibilities

• Deliver remarkable customer service by listening and communicating while following company standards and using computer systems.
• Facilitate check-in, boarding, and baggage management with on-time performance in mind.
• Handle denied boarding and re-accommodation of customers.
• Communicate flight status and updates to customers.
• Maintain accurate data entry in the DCS system and ensure zero customer satisfaction complaints.
• Contribute to station on-time performance and safety briefings.

Skills

Customer service

Communication

Data entry

Education

High School Diploma

GED

Job description

Avelo Airlines in New Haven, CT, seeks a part-time Customer Service Associate to warmly assist customers with check-in, boarding and baggage processing at the airport. You will communicate clearly, uphold company standards, and use the DCS system to keep records accurate.

The ideal candidate holds a High School Diploma or GED, a valid U.S. driver’s license, and can work varied shifts, including nights and weekends. FBI background check and airport badge are required.