Southwest Customer Care Job

Southwest Airlines; Dover (DE); On-site; USD 24,796 - 41,328; Full time

Job summary

Southwest Airlines is seeking a Customer Service Agent in Dover to warmly assist customers at the ticket counter, self-service area, and gate. The role involves resolving inquiries, processing transactions, and maintaining a positive travel experience for clients.

The ideal candidate will have a Bachelor’s degree and strong communication skills, with the ability to multitask in a dynamic environment while ensuring safety and service standards are met.

Qualifications

• Ability to type and use a computer keyboard to meet job demands.
• Ability to read, understand and follow instructions and guidelines.
• Capacity to work in a team and communicate effectively with customers.

Responsibilities

• Provide courteous support to customers and maintain positive relationships with clients.
• Assist customers with travel, freight, or baggage services and address their needs.
• Handle check-ins, registrations, boarding, baggage, reservations, and related issues using the automated system.

Skills

Typing speed/PC use

Teamwork

Communication skills

Education

Bachelor Degree

Job description

Job Title: Customer Service Agent
Salary: $20-30 per hour
Company: Southwest Airlines
Location: Dover, USA
Educational Requirement: Bachelor Degree

Full Job Description

Individuals of Southwest Carriers are required to follow our Motivation, which is to associate Individuals to what’s significant in their lives through affordable, safe, and minimal-cost airfare.

Our Client Care Specialists stretch out Accommodation to Southwest's Clients at the ticket counter, self‑service office, and entryway region. Client care Specialists are often the principal Southwest Representative our Clients interface with during their travel experience and set a cordial vibe for our Clients' outing. They’re cordial, patient issue solvers who appreciate performing multiple tasks and working in a dynamic, safe climate.

Obligations

• Offers agreeable support to and keeps up with positive associations with all inward and outward Clients
• Works in a helpful soul to guarantee the outcome of our Organization
• Liable for giving incredible Client assistance to individuals wanting to travel, use freight or stuff administration by taking care of their necessities
• Handles any part of tagging and registration by working a mechanized retail location framework, boarding, stuff administration, reservations and settling related grievances and issues
• Obligations remember hello and dealing with Clients for a considerate and well disposed way. Handles cash, checks, charge cards, travel vouchers and coupons as types of installment for tickets. Registers charges, makes change and balances day to day exchanges. Is liable for overage or deficiency
• Actually takes a look at in things and Freight. Answers phone to give data to guests, page clients, resolve issues or grievances and help on a case by case basis. Handles exchanges expected to load up the airplane in a convenient and effective way
• Manages misused Clients because of oversells, postponed or dropped flights, lost, deferred, or harmed baggage. Resolves such issues rapidly and inside rules laid out by the Organization
• Gives current and precise charge, plan, reservations, flight appearance/takeoff data and answers generally broad requests from Clients and different guests to the air terminal
• Finishes structures and reports as expected by the Organization
• Composes abnormality and objection reports as required
• Obligations might differ because of the size and association of the station
• Should have the option to meet any actual capacity prerequisites recorded on this portrayal
• May perform other work obligations as coordinated by Representative's Chiefs

Information, Abilities and Capacities

• Capacity to type as well as utilize a PC console with adequate speed to satisfy needs of the gig
• Ready to understand archives, adhere to directions, learn and comprehend tagging systems, rules and guidelines
• Capacity to cooperate with other people as a component of a group, meet general society, and work under distressing circumstances
• Should have the option to agreeably finish Client care Specialist preparing program with a 80% or more noteworthy normal and an assessment period
• Should know about dangerous circumstances and have the option to deal with crises on a case by case basis
• Should work under close time imperatives to achieve fast turns of airplane
• Should give a very much prepared appearance in understanding the Ground Tasks Representative Handbook and Work Arrangement
• Should have the option to play out all occupation capabilities inside a restricted space
• Should have the option to convey verbally by phone, up close and personal and on open location frameworks really
• Should have great composed and oral abilities
• Should have the option to convey data and guidelines verbally or by means of radio gear