Airline Connectivity Activations Specialist

Gogo; Melbourne (FL); On-site; USD 28,654 - 35,817; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with immediate vesting

Employee Stock Purchase Plan

Job summary

A leading aviation connectivity provider in Melbourne is looking for an Activations Specialist to manage the provisioning of equipment and connectivity services for business and government aviation clients. Candidates should possess a Bachelor’s degree and have 2-5 years of customer support experience in a high-tech environment. Proficiency in Microsoft Office and knowledge of Salesforce or ERP tools is essential. The role involves collaboration with multiple internal teams to ensure service accuracy and customer satisfaction.

Qualifications

• 2-5 years of customer and product support experience in a high-tech environment.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce or ERP tools is required.

Responsibilities

• Provision equipment and connectivity services for business aviation.
• Manage incoming calls and emails for service activation requests.
• Evaluate customer agreements for technical compatibility.

Skills

Customer service skills

Analytical abilities

Microsoft Office Suite proficiency

Salesforce experience

Education

Bachelor’s Degree in Aerospace, Business, Finance or equivalent

Tools

Salesforce

Enterprise Resource Planning (ERP)

Job description

A leading aviation connectivity provider in Melbourne is looking for an Activations Specialist to manage the provisioning of equipment and connectivity services for business and government aviation clients. Candidates should possess a Bachelor’s degree and have 2-5 years of customer support experience in a high-tech environment. Proficiency in Microsoft Office and knowledge of Salesforce or ERP tools is essential. The role involves collaboration with multiple internal teams to ensure service accuracy and customer satisfaction.