Aviation Connectivity Activation Specialist

Gogo; Palm Bay (FL); On-site; USD 28,654 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k plan with immediate vesting

Paid time off

Job summary

A leading aviation services provider is looking for an Activations Specialist to support the provisioning of connectivity services for business aviation. This role requires a strong focus on customer satisfaction and attention to detail. You will manage service activation requests, coordinate with internal and external partners, and ensure compliance with service agreements. The ideal candidate has a Bachelor's degree related to aviation or business, excellent organizational skills, and experience in a high-tech environment. Competitive salary and benefits included.

Qualifications

• 2-5 years of customer and product support experience in a high-tech, fast-paced environment.
• Experience with Salesforce or ERP tools is required.
• Knowledge of business aviation operations, including avionic systems.

Responsibilities

• Respond to incoming departmental calls for assistance.
• Manage email requests and generate service activation cases.
• Support customers with configuration changes and service modifications.

Skills

Customer service skills

Attention to detail

Problem-solving

Organizational skills

Education

Bachelor's Degree in Aerospace, Business, Finance, or related field

Tools

Salesforce

Microsoft Office Suite

Job description

A leading aviation services provider is looking for an Activations Specialist to support the provisioning of connectivity services for business aviation. This role requires a strong focus on customer satisfaction and attention to detail. You will manage service activation requests, coordinate with internal and external partners, and ensure compliance with service agreements. The ideal candidate has a Bachelor's degree related to aviation or business, excellent organizational skills, and experience in a high-tech environment. Competitive salary and benefits included.