Aviation Connectivity Activation Specialist

Gogo Inc.; Broomfield (CO); On-site; USD 44,000 - 55,000; Full time

Job summary

Gogo Inc. is seeking an Activations Specialist in Broomfield, CO to provision equipment and connectivity services for business aviation and government customers. You will manage activation queues, coordinate with internal teams, and ensure accurate service configurations across multiple partners.

The role emphasizes attention to detail, customer-focused communication, and proactive problem-solving in a fast-paced aviation tech environment.

Qualifications

• Customer-focused professional with strong communication and problem-solving skills.
• Experience in high-tech, fast-paced environments and cross-functional collaboration.
• Experience using Microsoft Office, Salesforce or ERP tools is required.
• Bachelor's degree in Business, Finance or related field or equivalent experience.

Responsibilities

• Respond to incoming calls and emails, routing inquiries to appropriate teams.
• Review activation queues and complete provisioning tasks with precision.
• Coordinate with Sales, Support, Accounting and Engineering to meet requirements.
• Support special projects and user acceptance testing for software releases.
• Participate in on-call rotation for after-hours support.

Skills

Customer service

Active listening

Communication

Problem solving

Time management

Education

Bachelor's degree in Business, Finance or related field

Tools

Microsoft Office

Salesforce

ERP systems

Job description

Gogo Inc. is seeking an Activations Specialist in Broomfield, CO to provision equipment and connectivity services for business aviation and government customers. You will manage activation queues, coordinate with internal teams, and ensure accurate service configurations across multiple partners.

The role emphasizes attention to detail, customer-focused communication, and proactive problem-solving in a fast-paced aviation tech environment.