Activations Specialist

Gogo; Melbourne (FL); On-site; USD 28,654 - 35,817; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with immediate vesting

Employee Stock Purchase Plan

Job summary

A leading aviation connectivity provider in Melbourne is looking for an Activations Specialist to manage the provisioning of equipment and connectivity services for business and government aviation clients. Candidates should possess a Bachelor’s degree and have 2-5 years of customer support experience in a high-tech environment. Proficiency in Microsoft Office and knowledge of Salesforce or ERP tools is essential. The role involves collaboration with multiple internal teams to ensure service accuracy and customer satisfaction.

Qualifications

• 2-5 years of customer and product support experience in a high-tech environment.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Experience with Salesforce or ERP tools is required.

Responsibilities

• Provision equipment and connectivity services for business aviation.
• Manage incoming calls and emails for service activation requests.
• Evaluate customer agreements for technical compatibility.

Skills

Customer service skills

Analytical abilities

Microsoft Office Suite proficiency

Salesforce experience

Education

Bachelor’s Degree in Aerospace, Business, Finance or equivalent

Tools

Salesforce

Enterprise Resource Planning (ERP)

Job description

We will be accepting applications through April 10, 2026 or until filled.--- --- ---Are you a customer‐‐COME ON BOARD THE GOGO ACTIVATIONS TEAM!**Qualifications*** Bachelor’s Degree in **Aerospace**, **Business**, **Finance** or equivalent experience in a related technical field* 2-5 years of customer and product support experience in a high-tech, fast-paced environment**Required Skills, Talents, & Experience*** Proficient in the **Microsoft Office Suite**, including Word, Excel, PowerPoint, and Outlook* Experience with **Salesforce** or **Enterprise Resource Planning (ERP)** tools is required* Skilled in correlating work items across bundled services and product offerings* Leverages deep knowledge of interconnected business tools and processes to resolve complex issues* Excellent customer service skills, including active listening and clear verbal and written communication* Analytical abilities to interpret and communicate complex situations to customers effectively* Self‐motivated and independent, with a proactive approach to monitoring, improving, and collaborating across internal and cross‐functional teams**Preferred Skills, Talents, & Experience*** Knowledge of business aviation operations, including flight deck and cabin hardware and associated services* Preferred background includes technical understanding of avionic systems or networking* Familiarity with Eutelsat, Iridium, and ViaSat services is desirable* Aviation, networking, or telecommunications industry experience is preferred* Strong systemic and critical thinking skills used to research and develop solutions for time‐sensitive issues* Dependable, cooperative, and thorough when collaborating within team environments* Demonstrated ability to exercise diplomacy and maintain strict confidentiality* Strong multitasking capabilities with the ability to manage competing priorities effectively* Exceptionally organized, with a strong attention to detail and a proven record of accuracy and follow‐through* Maintains a professional demeanor with strong prioritization and time‐management abilities**Equal Pay Disclosure(s)****Base Pay**:20.80 - 26.00 USD Hourly**Target Annual Short-Term Incentive**:Bonus Plan at 5% (% of Annualized Base Pay)**Eligible for Incentive Stock Program**:Yes**Benefits**:Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at .--- --- ---Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.The EEO is the law and is available . Gogo participates in E-Verify ( and ). Right to Work Statement ( and ).The Gogo **Activations Specialist** is responsible for the precise and efficient provisioning of equipment and connectivity services for business aviation and global government customers. This role demands exceptional attention to detail to ensure all activation tasks are completed accurately and on time, based on each aircraft’s unique configuration. The Activations Specialist plays a key part in enabling critical cockpit and cabin capabilities, including safety systems, voice communication, and data connectivity services.* Respond to incoming departmental calls, providing direct assistance or routing inquiries to the appropriate teams* Manage Dealer, OEM and customer email requests and accurately generate service activation cases* Proactively review activation queues and execute required provisioning tasks with precision* Evaluate customer service agreements and proposals to ensure accuracy, technical compatibility, and compliance with service requirements* Maintain comprehensive knowledge of Activations procedures including urgent and complex workflows requiring advanced problem‐solving across multiple work item types* Sustain a strong working knowledge of all internal databases, applications, and business tools, including new features and system enhancements* Coordinate with internal teams and external partners to provision aircraft connectivity services—including DirecTV, Eutelsat, Iridium, SES, SiriusXM, SITA, ViaSat, etc. — using a variety of internal and third‐party systems* Support customers with configuration changes, service modifications, and deactivation requests, ensuring a seamless service experience* Collaborate closely with Sales, Support, Accounting, and Engineering to fulfill customer requirements and maintain alignment across departments* Partner with Support teams during activations and service modifications to assist with testing, validation, and troubleshooting activities* Assist with special projects assigned by the Activations Manager or other Gogo senior leadership, including user acceptance testing for critical software releases and internal tool deployments* Participate in the on‐call rotation schedule to provide after‐hours support as needed* Obtain and maintain AeroCNCT and AeroIT certificationsGogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation.Our industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond. The Gogo offering uniquely incorporates Air-to-Ground systems with high-speed satellite networks, to deliver consistent, global tip-to-tail connectivity through a sophisticated suite of software, hardware, and advanced infrastructure supported by a 24/7/365 in person customer support team. Gogo consistently strives to set new standards for reliability, security and innovation and is shaping the future of inflight aviation to make it easier for every customer to stay connected beyond all expectations.