Airline Account & Operations Manager

North Shore Bank; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Hallmark Aviation is seeking an Airline Account Manager to lead airline operational and administrative processes for world class international airlines at SFO. You will maximize revenues, oversee staffing, and ensure service standards are met to deliver exceptional client satisfaction.

The role requires airline experience, strong leadership, and the ability to manage rosters, trainings, and cross-functional collaboration with HR, Training and QA to maintain a compliant, high-performance

Qualifications

• Previous airline experience.
• High School Diploma or GED.
• English proficient; other languages may be required.
• Computer literate.

Responsibilities

• Lead airline operational and administrative processes.
• Ensure schedules and service level agreements are met.
• Develop and cultivate strong customer relations/retention.
• Provide supervision and training for the airline account team.
• Enforce safety, security, and grooming standards.

Skills

Leadership

Organizational skills

Interpersonal skills

Coaching

Customer satisfaction

Communication

Roster planning

Problem solving

Ability to work under pressure

Travel readiness

Education

High School Diploma or GED

Tools

Outlook

Microsoft Word

PowerPoint

Excel

Adobe PDF

Job description

Hallmark Aviation is seeking an Airline Account Manager to lead airline operational and administrative processes for world class international airlines at SFO. You will maximize revenues, oversee staffing, and ensure service standards are met to deliver exceptional client satisfaction.

The role requires airline experience, strong leadership, and the ability to manage rosters, trainings, and cross-functional collaboration with HR, Training and QA to maintain a compliant, high-performance