Awards and Rankings Senior Specialist

WilmerHale; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hallmark Aviation seeks an Airline Account Manager in Boston to provide exceptional service to international airlines at ONT airport. This role involves operational management, maximizing account revenue, and supervising staff.

The ideal candidate has prior airline experience, strong leadership abilities, and exceptional customer service skills. Flexibility in schedule and travel is essential. Join a dedicated team in an exciting industry.

Qualifications

• Previous airline experience required.
• English proficiency is a must, additional languages beneficial.
• Able to stand, bend, and lift up to 70lbs.

Responsibilities

• Lead operational and administrative processes for airline accounts.
• Maximize revenues and ensure service level agreements are met.
• Provide direct customer relations support and supervise staff.

Skills

Leadership abilities

Organizational skills

Interpersonal skills

Customer satisfaction

Problem-solving

Education

High School Diploma or G.E.D.

Tools

Microsoft Office Suite

Attendance Enterprise

Job description

Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at ONT airport.

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary:

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation
• Ensure that airline account operates according to schedule and service level agreements
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system
• Develop and cultivates strong customer relations/retention
• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure cross training of staff members and monitor mandatory training
• Administer performance recognition and reward program(s)
• Carry out disciplinary action and motivational activities when needed
• Process promotion, demotion and termination paperwork
• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience
• PC basics (Outlook, Microsoft Word, PowerPoint, excel, Adobe PDF, etc.)
• Excellent interpersonal, coaching and counseling skills
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writing
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• Able to work varied hours, and flexible to travel if needed.

Essential Requirements:

• PREVIOUS AIRLINE EXPERIENCE
• At least 18yrs old, with a High School Diploma or G.E.D.
• English proficient, other languages may be required
• Basic Math Skills: Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements:

• Valid US work authorization
• Professional demeanor and exceptional presentation
• Flexible schedule & availability
• Background Check, Fingerprinting required
• Drug Screen required on day of hire