Airline Account Manager - DFW Operations & Client Success

Hallmark Aviation Services; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Hallmark Aviation in Dallas/Fort Worth, TX seeks an Airline Account Manager to lead airline operations, supervise staff, and maintain service levels with a focus on staff development and client satisfaction. Strong leadership and communication skills are required to coordinate roster planning and training processes.

Responsibilities include supervising staff, recruiting, training, and ensuring adherence to schedules, budgets, and safety standards in a high-pressure environment.

Qualifications

• Age 18+ with a High School Diploma or GED.
• English required for duties and communication.
• Valid US work authorization.
• Computer literate (Word/Excel) and basic math skills.

Responsibilities

• Supervise staff hands-on and delegate workload.
• Provide direct customer relations support and ensure service levels.
• Recruit, interview, and hire staff; manage manpower planning.
• Oversee training, cross-training, and staff development.
• Monitor attendance, schedule coverage, and discipline as needed.
• Manage labor budget and allocate resources to meet SLAs.

Skills

Leadership

Organizational skills

Interpersonal skills

Coaching

Staff development

Customer satisfaction

Communication

Roster planning

Staff supervision

Education

High School Diploma or GED

Tools

Word

Excel

Typing

Ticketing

Job description

Hallmark Aviation in Dallas/Fort Worth, TX seeks an Airline Account Manager to lead airline operations, supervise staff, and maintain service levels with a focus on staff development and client satisfaction. Strong leadership and communication skills are required to coordinate roster planning and training processes.

Responsibilities include supervising staff, recruiting, training, and ensuring adherence to schedules, budgets, and safety standards in a high-pressure environment.