Airline Account Manager: Lead Operations & Client Success

Hallmark Aviation Services; McAllen (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading aviation services company is looking for an experienced Airline Account Manager at their Dallas/Fort Worth location. This role involves leading operational processes, supervising staff, and ensuring high service standards for an international airline. Ideal candidates will have strong leadership and organizational skills, at least 5 years of airline experience, and a valid US work authorization. This position requires effective communication, problem-solving abilities, and a flexible schedule.

Qualifications

• 5+ years of airline experience preferred.
• Minimum of 4 years of airline supervisor experience preferred.
• Must be at least 18 years old.
• Valid US work authorization required.

Responsibilities

• Supervise staff and delegate workloads.
• Support direct customer relations.
• Ensure operations meet service level agreements.
• Recruit and hire staff.
• Manage attendance and shift coverage.

Skills

Leadership abilities

Organizational skills

Interpersonal skills

Coaching skills

Customer satisfaction focus

Effective communication

Problem-solving abilities

Time management

Computer literacy

Education

High School Diploma or G.E.D.

Tools

Microsoft Word

Microsoft Excel

Job description

A leading aviation services company is looking for an experienced Airline Account Manager at their Dallas/Fort Worth location. This role involves leading operational processes, supervising staff, and ensuring high service standards for an international airline. Ideal candidates will have strong leadership and organizational skills, at least 5 years of airline experience, and a valid US work authorization. This position requires effective communication, problem-solving abilities, and a flexible schedule.