Aircraft Reliability & Maintenance Controller

JetBlue; New York (NY); On-site; USD 106,000 - 130,000; Full time

Job summary

JetBlue Airways seeks a Technical Support Controller to monitor fleet health and oversee maintenance decisions, optimizing reliability and reducing downtime. You will work with real‑time and predictive tools to identify issues, guide repairs, and support operations centers during disruptions.

The role requires an FAA A&P certificate, 5+ years in aircraft maintenance, and travel as needed. A Bachelor’s degree is preferred, with strong data analysis and documentation skills across AMM/IPC/TSM/WDM

Qualifications

• High School diploma or GED required.
• FAA A&P certificate required.
• Bachelor’s degree preferred in Engineering or Aircraft Maintenance Management.

Responsibilities

• Monitor aircraft performance, delays, and pilot reports to identify needed maintenance actions.
• Utilize health monitoring and predictive maintenance platforms to anticipate failures and prevent unscheduled events.
• Prioritize and manage technical alerts, documenting dispositions and follow‑ups.
• Provide troubleshooting guidance to Aircraft Maintenance Technicians for timely repairs.
• Coordinate with MOC, AOG, Planning, and Engineering to allocate resources.

Education

High School Diploma or GED

FAA Airframe and Powerplant Certificate

Bachelor’s degree in Engineering or Aircraft Maintenance Management

Tools

Microsoft Project

Microsoft Word

PowerPoint

Excel

Job description

JetBlue Airways seeks a Technical Support Controller to monitor fleet health and oversee maintenance decisions, optimizing reliability and reducing downtime. You will work with real‑time and predictive tools to identify issues, guide repairs, and support operations centers during disruptions.

The role requires an FAA A&P certificate, 5+ years in aircraft maintenance, and travel as needed. A Bachelor’s degree is preferred, with strong data analysis and documentation skills across AMM/IPC/TSM/WDM