Aircraft Onboarding & Data Integrity Coordinator

Jet Support Services, Inc.; Erlanger (KY); On-site; USD 75,000 - 85,000; Full time

Job summary

Jet Support Services, Inc. is seeking a detail-oriented Onboarding Coordinator to own and manage enrollment data, schedule projects, and set clear expectations with customers.

You will review enrollment data for accuracy, coordinate deadlines, and flag gaps before configurations begin, ensuring timely delivery. You will collaborate with the onboarding team to escalate data issues, close gaps, and maintain thorough handoffs.

Qualifications

• 5+ years of experience in onboarding, project coordination, operations, or a similar role.
• Experience reviewing data or documentation for accuracy and completeness.
• Experience managing schedules and deadlines across multiple stakeholders.
• Proficiency with calendar and scheduling tools and standard office software.
• Experience in aviation, aircraft operations, or another technical or regulated industry (preferred).
• Familiarity with CRM or project management systems (preferred).
• Experience working alongside customer-facing teams (preferred).

Responsibilities

• Enrollment Data Review and Vetting: Review incoming enrollment data for accuracy, completeness, and consistency, and verify that all information required to configure the aircraft is present before work begins.
• Project Scheduling and Deadlines: Set overall project deadlines based on team and resource calendar availability, and build timelines that account for configuration lead times, dependencies, and outstanding data.
• Escalation and Collaboration: Escalate data gaps, discrepancies, and schedule risks to the Customer Onboarding Coordinator, and work with them to obtain any additional data needed from the customer.
• Quality Findings and Customer Resolution: Review quality findings from the team on each aircraft enrollment and work through them with the customer to resolve them and satisfy the aircraft enrollment.
• Working Relationships: Work closely with the Customer Onboarding Coordinator (primary partner), the Onboarding Manager, aircraft configuration teams, and project scheduling stakeholders.

Skills

Attention to Detail

Time Management

Clear Communication

Proactive Escalation

Collaboration

Organization

Job description

Jet Support Services, Inc. is seeking a detail-oriented Onboarding Coordinator to own and manage enrollment data, schedule projects, and set clear expectations with customers.

You will review enrollment data for accuracy, coordinate deadlines, and flag gaps before configurations begin, ensuring timely delivery. You will collaborate with the onboarding team to escalate data issues, close gaps, and maintain thorough handoffs.