Air Support Representative

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 63,038,976 - 71,635,200; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

Crossroads Courier, Inc. in St. Louis, MO is seeking an Air Support Representative to coordinate air freight shipments, communicate updates, and support scheduling in a fast-paced logistics environment.

The role emphasizes reliability, customer focus, and problem solving to ensure timely deliveries. You will manage shipments from pickup through delivery, enter flight schedules, and generate weekly reports, working Thursday through Sunday with overtime as needed.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Proficiency with Microsoft Office Suite (Excel, Outlook, Teams).

Responsibilities

• Deliver exceptional customer service via phone and email to internal and external customers.
• Coordinate, book, and monitor air freight shipments from initiation through delivery.
• Enter and organize daily flight schedules and operational assignments.
• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance.
• Process customer orders accurately and efficiently.
• Communicate shipment updates, delays, alerts, and status changes proactively.
• Escalate operational issues and service concerns to leadership as needed.
• Prepare and maintain weekly operational reports using Microsoft Excel.
• Troubleshoot airline and shipment issues, making real-time adjustments when necessary.
• Support additional operational duties as assigned.
• Assist with deliveries when needed.

Skills

Customer service

Communication skills

Multitasking

Microsoft Excel

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Saint Louis, United States | Posted on 07/27/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is acustomer-service driven organization that focuses on quality service for itsclients and provides a positive workplace that encourages individual growth andprofessional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employerand equal opportunity provider for independent contractor positions. We do notdiscriminate on the basis of race, color, religion, marital status, age,national origin, ancestry, physical or mental disability, pregnancy, geneticinformation, gender, veteran status, or any other status protected underapplicable federal, state or local law.

Job Description

Air Support Representative

Location: St. Louis, MO (Onsite)

Schedule: Thursday & Friday 11:00 AM to 8:00 PM, Saturday & Sunday 8:00 AM to 4:00 PM, Monday 11:00 AM to 8:00 PM, Tuesday & Wednesday Off

Pay: $22.00–$25.00 per hour, based on experience

We are seeking a reliable and customer-focused Air Support Representative to help ensure smooth, efficient air freight and logistics operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values delivering exceptional service to customers and operational partners.

As a key member of the operations team, you will coordinate shipments from pickup through final delivery, communicate critical updates, and support day-to-day logistics scheduling and reporting.

Key Responsibilities

• Deliver exceptional customer service via phone and email to internal and external customers


• Coordinate, book, and monitor air freight shipments from initiation through delivery


• Enter and organize daily flight schedules and operational assignments


• Assign routes and scheduled jobs to drivers to maximize efficiency and on-time performance


• Process customer orders accurately and efficiently


• Communicate shipment updates, delays, alerts, and status changes proactively


• Escalate operational issues and service concerns to leadership as needed


• Prepare and maintain weekly operational reports using Microsoft Excel


• Troubleshoot airline and shipment issues, making real-time adjustments when necessary


• Support additional operational duties as assigned


• Assist with deliveries when operational needs require

Qualifications

• Required


• High school diploma or GED


• Minimum of 2 years of customer service experience in a fast-paced or time-sensitive environment


• Valid driver’s license with a clean driving record


• Strong organizational and multitasking skills


• Excellent verbal and written communication skills


• Ability to remain professional and courteous with customers, vendors, and team members


• Proficiency with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint


• Ability to adapt quickly and learn new systems/software


• Willingness to work overtime as needed


• Preferred


• Experience in logistics, courier, transportation, delivery, or air freight operations


• Health insurance


• Vision insurance


• Paid time off (vacation and sick time)

Why Join Us?

This is an opportunity to become part of a team that keeps critical shipments moving efficiently while providing exceptional customer support. If you are detail-oriented, dependable, and enjoy working in a high-energy logistics environment.

Crossroads Courier is an Equal Opportunity / Aff Metric Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.