Dispatcher

Crossroads Courier, Inc.; St. Louis (MO); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

Job summary

Crossroads Courier, Inc. in Saint Louis, MO is seeking a dependable Dispatcher to join the operations team. You will coordinate deliveries for a national account, dispatching orders to agent partners and independent contractors to ensure on-time service.

Ideal candidates have at least 2 years of customer service experience, strong organizational and multitasking skills, and proficiency with Microsoft Office. A valid driver’s license with a clean driving record is required; overtime may be needed.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of customer service experience in a fast-paced environment.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Valid driver’s license with clean driving record.
• Willingness to work overtime as needed.

Responsibilities

• Dispatch delivery orders to agent partners and independent contractor drivers.
• Plan and assign next-day delivery routes based on priorities and available resources.
• Monitor deliveries and provide real-time updates through customer portals.
• Communicate with drivers and agents regarding routing, special instructions, and delivery requirements.
• Provide outstanding customer service via phone and email to customers, drivers, and internal team members.
• Enter and manage customer orders accurately in our transportation management system.
• Prepare, process, and audit pricing and agent invoices.
• Troubleshoot shipment issues and resolve customer service concerns quickly and professionally.
• Coordinate agent coverage to support customer delivery volume.
• Lead training for agent partners on customer-specific requirements.
• Assist with deliveries when operational needs require.

Skills

Customer service

Organization

Communication

Problem solving

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Excel

Outlook

Teams

SharePoint

Job description

Saint Louis, United States | Posted on 07/29/2026

Crossroads Courier is a privately held, nationwide company,based in St. Louis, that provides time-critical, ground and air courierservices to a wide spectrum of local and national companies. The company is an customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees and contractors.

Crossroads Courier, Inc. is an equal opportunity employerand equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, geneticinformation, gender, veteran status, or any other status protected underapplicable federal, state or local law.

Job Description

Pay: $23.00-$25.00 per hour

Schedule: Monday-Friday, 6:00 AM-3:00 PM

Location: Onsite (St. Louis)

At Crossroads Courier, our people embody five values that drive everything we do: putting the Customer First, supporting each other by Helping Others, creating a culture of Fun, being Trustworthy, and demonstrating a Commitment to Excellence. We look for these qualities in every team member and expect them to be consistently demonstrated in how we serve our customers and work together.

We're looking for a dependable, customer-focused Dispatcher to join our operations team. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in providing exceptional customer service, we'd love to meet you.

What You'll Do

As a Dispatcher, you'll play a critical role in coordinating deliveries for a national customer account while ensuring exceptional service and operational efficiency.

Your responsibilities will include:

• Dispatch delivery orders to agent partners and independent contractor drivers.
  
• Plan and assign next-day delivery routes based on priorities and available resources.
  
• Monitor deliveries and provide real-time updates through customer portals.
  
• Communicate with drivers and agents regarding routing, special instructions, and delivery requirements.
  
• Provide outstanding customer service via phone and email to customers, drivers, and internal team members.
  
• Enter and manage customer orders accurately in our transportation management system.
  
• Prepare, process, and audit pricing and agent invoices.
  
• Troubleshoot shipment issues and resolve customer service concerns quickly and professionally.
  
• Coordinate agent coverage to support customer delivery volume.
  
• Lead training for agent partners on customer-specific requirements.
  
• Assist with deliveries when operational needs require.
  
• Perform other duties as assigned.
  

What We're Looking For

• Required Qualifications
  
• High school diploma or GED.
  
• Minimum of 2 years of customer service experience, preferably in a fast-paced, time-sensitive environment.
  
• Strong organizational and multitasking skills.
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving and decision-making abilities.
  
• Proficiency with Microsoft Office (Excel, Outlook, Teams, and SharePoint).
  
• Ability to quickly learn new software and systems.
  
• Valid driver's license with a clean driving record.
  
• Willingness to work overtime as needed.
  
• Preferred Qualifications
  
• Experience in courier, transportation, logistics, dispatch, or delivery operations.
  
• Experience using transportation management systems (TMS), especially CXT.
  

What Makes You Successful

You'll be successful in this role if you:

• Stay calm under pressure and enjoy working in a fast-moving environment.
  
• Communicate clearly and professionally with customers, drivers, and teammates.
  
• Take ownership of issues and work proactively to resolve them.
  
• Are organized, detail-oriented, and able to prioritize competing tasks.
  
• Enjoy working as part of a collaborative team.
  
• Health insurance
  
• Vision insurance
  
• Paid time off (vacation and sick time)
  

Crossroads Courier is an Equal Opportunity / Mandated by law.