Air & Ocean Exports: Key Account Manager

Traffic Tech Inc.; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Traffic Tech Inc. in Miami is seeking an experienced Operations professional to join our team as a Key Account Manager Air & Ocean Exports.

You will manage day-to-day operations for key customer accounts, coordinating air and ocean shipments from pickup through final departure, and ensuring AES filings and export documentation are completed accurately. You will act as the main point of contact for customers, resolve operational challenges, work with warehouse, dispatch, pricing and compliance

Qualifications

• Minimum 5+ years of freight forwarding operations experience.
• Strong experience in U.S. air and ocean exports.
• CargoWise proficiency required.
• Knowledge of AES filings and export documentation requirements.

Responsibilities

• Manage day-to-day operations for key accounts, including air and ocean export shipments.
• Coordinate bookings, documentation, and execution from pickup through final departure.
• Ensure compliance with U.S. export regulations, AES filings, and customer-specific requirements.
• Act as the primary point of contact for customers, providing timely updates and solutions.
• Troubleshoot operational challenges and implement corrective actions quickly.
• Work closely with warehouse, dispatch, pricing, and compliance teams to ensure smooth execution.
• Maintain accurate shipment data within CargoWise.
• Monitor shipment timelines and proactively address delays or service risks.
• Support process improvements and help standardize operations for assigned accounts.
• Build strong relationships with customers and internal stakeholders.

Skills

Communication

Problem solving

Ownership

Tools

CargoWise

Job description

Traffic Tech Inc. in Miami is seeking an experienced Operations professional to join our team as a Key Account Manager Air & Ocean Exports.

You will manage day-to-day operations for key customer accounts, coordinating air and ocean shipments from pickup through final departure, and ensuring AES filings and export documentation are completed accurately. You will act as the main point of contact for customers, resolve operational challenges, work with warehouse, dispatch, pricing and compliance