Communications Specialist

PHI Health, LLC; Lexington (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus up to $7,500

3/4 work schedule

Job summary

PHI Health, LLC in Lexington, Kentucky is seeking a Communications Specialist to coordinate life-saving operations as the leading air ambulance provider.

The ideal candidate will assist in decision-making for transport requests while maintaining effective communication with crew members. A focus on customer service and experience in relevant fields is preferred.

Benefits include a sign-on bonus and a unique 3/4 work schedule.

Qualifications

• High School Diploma or equivalent; EMS and/or air medical communications experience preferred.
• Experience in public relations, customer service, marketing/sales, healthcare billing, and/or insurance preferred.
• Medical terminology knowledge preferred.
• Computer literate with strong Word and Excel skills.

Responsibilities

• Assist in quality decision-making for transport requests and triage.
• Maintain communication with medical and aviation crew using a radio system.
• Document detailed medical information for each mission.
• Coordinate medical transports in collaboration with various departments.

Skills

Customer service skills

Problem-solving decision-making

Communication skills

Knowledge of medical terminology

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Communications Specialist – Lexington, Kentucky

Join PHI Health, the leading air ambulance provider, to help coordinate life‑saving operations.

Responsibilities

• Assimilate incoming information to support quality decision‑making for transport requests and triage.
• Maintain effective communication with medical and aviation crew and aircraft using the statewide multi‑channel radio system.
• Perform flight following procedures and document detailed medical information for each mission as a legal record.
• Coordinate national and international medical transports in collaboration with aviation, medical, and communications departments.
• Accurately input flight and ground transport data into the PHI database, complying with FAA Part 135 and PHI Air Medical policies.
• Maintain knowledge of FAA regulations (Part 135) and ensure all policies and procedures are current.
• Develop positive relationships with referring, receiving facilities, and pre‑hospital agencies to coordinate safe and expedient responses.
• Use customer service practices to complete all tasks and implement notification procedures for incidents, accidents, or emergencies.
• Attend departmental staff meetings and continuing education meetings as required.
• Receive quote requests for long‑distance air medical transports, calculate quotes based on the nearest base, and educate callers on services and logistics.
• Initiate the front‑end billing process for quoted patient accounts and follow up on accounts as needed.
• Provide outbound follow‑up calls to requestors regarding quote status and attempt to identify backhaul (empty) flight legs.
• Keep patient files current with up‑to‑date contact information, hospital, and case management contacts.

Qualifications

• High School Diploma or equivalent; EMS and/or air medical communications experience preferred.
• Experience in public relations, customer service, marketing/sales, healthcare billing, and/or insurance preferred.
• Medical terminology knowledge preferred.
• Computer literate with strong Word and Excel skills; ability to learn custom software programs.
• Excellent customer service skills and the ability to remain calm under high‑pressure situations.
• Logical, clear, and problem‑solving decision‑making based on given information.
• Pass pre‑placement drug screening and background check.
• Safety Sensitive designation for the Arizona Medical Marijuana Act.

Training Requirements

• Communication Specialist Academy, PHI New Hire Orientation, PHI Destination Zero.
• King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses including HIPAA and Code of Conduct.

Benefits

• Sign‑on bonus up to $7,500.
• 3/4 schedule.

EEO Statement

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.