Communications Specialist - Evergreen

PHI Health, LLC; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

PHI Health, LLC is seeking a Communications Specialist to join its Communications Center, coordinating air medical transport requests and ensuring accurate documentation throughout the care continuum.

You will follow missions, manage transfer centers, build strong relationships with customers and vendors, and provide price quotes for non-emergent transports while maintaining composure during multiple critical events.

Qualifications

• High School Diploma or equivalent.
• Preferred: prior fire, police, or EMS dispatch experience and medical terminology knowledge.
• Intermediate knowledge and proficiency with computer operating systems.
• Typing speed of at least 25 words per minute.
• Excellent customer service skills.
• Ability to handle stressful situations involving multiple simultaneous critical events in an organized and professional manner.
• EMT license preferred.
• Ability to pass pre-placement drug screening and background check.

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Maintain quality and accurate documentation of all Communications Center activities.
• Flight follow aircraft on missions and initiate emergency action plans in case of incident/accident.
• Build and maintain positive relationships with customers and other air medical transport providers.
• Calculate and provide price quotes for non-emergent air medical transports.
• Coordinate all aspects of patient transports, nationally and internationally.
• Effectively manage the transfer center to ensure patient transfers are facilitated in a timely manner.
• Perform additional duties as assigned.

Skills

Customer service

Stress management

Typing speed 25 wpm

Computer proficiency

Medical terminology

EMS dispatch experience

Education

High School Diploma or equivalent

Job description

About the Role

Communications Specialist – An integral part of PHI Health’s Communications Center, responsible for coordinating air medical transport requests and ensuring accurate documentation and efficient operations throughout the care continuum.

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Maintain quality and accurate documentation of all Communications Center activities.
• Flight follow aircraft on missions and initiate emergency action plans in case of incident/accident.
• Build and maintain positive relationships with customers and other air medical transport providers.
• Calculate and provide price quotes for non‑emergent air medical transports.
• Coordinate all aspects of patient transports, nationally and internationally.
• Effectively manage the transfer center to ensure patient transfers are facilitated in a timely manner.
• Perform additional duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Preferred: Prior fire, police, or EMS dispatch experience and medical terminology knowledge.
• Intermediate knowledge and proficiency with computer operating systems.
• Typing speed of at least 25 words per minute.
• Excellent customer service skills.
• Ability to handle stressful situations involving multiple simultaneous critical events in an organized and professional manner.
• EMT license preferred.
• Ability to pass pre‑placement drug screening and background check.

Training Requirements

• Successful completion of Communication Specialist Academy.
• PHI New Hire Orientation Classes.
• PHI Destination Zero training.
• Successful completion of King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses as required (including HIPAA and Code of Conduct).

Equal Employment Opportunity

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.