Air Logistics: Customer Care & Data Specialist

Kuehne+Nagel; Mendota Heights (MN); On-site; USD 53,000 - 65,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Customer Care Specialist in Mendota Heights to support export shipments, maintain data accuracy in Excel and systems, and act as a key customer contact. You will work to resolve issues, improve processes, and deliver proactive, accurate support.

The role emphasizes data focus, attention to detail, and strong communication. Candidates should have customer service experience and be eager to learn about logistics and international transportation.

Qualifications

• Professional customer service experience.
• Strong Microsoft Excel skills, including familiarity with VLOOKUP.
• Experience working with data, reporting, data entry, or other detail-oriented information.
• Strong written and verbal communication skills.
• Ability to organize and prioritize multiple responsibilities.
• Strong problem-solving skills.
• Collaborative across teams.
• Accountability and a desire to learn and grow.
• Experience with logistics, supply chain, EDI, data management, or freight forwarding is a plus.
• College degree preferred, but not required.

Responsibilities

• Coordinate and monitor air export shipments and provide proactive updates to customers.
• Maintain and review customer and shipment data using Excel and internal systems.
• Work with data integrations and EDI-related processes.
• Serve as a liaison between customers, Kuehne+Nagel branches, and internal teams.
• Identify shipment or process issues and collaborate with others to find effective solutions.
• Use CareLOG to track and monitor shipments.
• Support rate quotations, financial auditing, data entry, and month-end accounting activities.
• Assist with customer claims involving damaged or lost cargo.
• Identify opportunities to improve processes, automation, efficiency, and customer satisfaction.

Skills

Customer service

Data handling

Attention to detail

Communication skills

Time management

Collaboration across teams

Problem solving

Accountability

Willingness to learn

Logistics knowledge

Education

College degree preferred

Tools

Microsoft Excel

Job description

Kuehne+Nagel is seeking an Air Logistics Customer Care Specialist in Mendota Heights to support export shipments, maintain data accuracy in Excel and systems, and act as a key customer contact. You will work to resolve issues, improve processes, and deliver proactive, accurate support.

The role emphasizes data focus, attention to detail, and strong communication. Candidates should have customer service experience and be eager to learn about logistics and international transportation.