Global Air Export Operations Specialist

Kuehne+Nagel; Torrance (CA); On-site; USD 44,083 - 48,216; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel is seeking an Operational Care Specialist in the United States to manage air export operations, coordinating with customers, origin stations, carriers, and overseas offices while ensuring timely, compliant shipments. You will prepare documentation, monitor progress from booking to handoff, and resolve any routing or regulatory issues.

The role emphasizes collaboration with airlines, gateways, RCC teams, and overseas counterparts, maintaining service standards and optimizing

Qualifications

• 3+ years of air logistics experience.
• 2+ years of freight forwarding industry experience.
• High level of attention to detail with strong communication and organizational skills.
• Proven airfreight knowledge and expertise.
• Possess a can-do customer service mindset.
• Adaptable and able to work in a dynamic environment.
• Adherence to regulatory requirements and industry guidelines.

Responsibilities

• Manage and execute all air export operational activities accurately, compliantly, and within established timelines.
• Coordinate and communicate with customers, origin stations, carriers, overseas offices, and internal stakeholders for seamless export execution and visibility.
• Monitor export shipments from booking through departure to final destination handoff with timely updates and documentation.
• Prepare, review, and validate export documentation to ensure compliance with international trade requirements.
• Resolve operational discrepancies related to routing, carrier schedules, documentation, customs requirements, rate agreements, and customer instructions.
• Escalate shipment delays, service failures, documentation issues, and operational risks to management and drive timely corrective actions.
• Collaborate with airlines, ground handling agents, gateways, warehouses, customs brokers, RCC teams, and overseas counterparts.
• Monitor carrier performance, capacity, transit times, and service commitments, escalating concerns and identifying alternatives as needed.
• Partner with the Optimization Team to enhance export processes, maximize automation, and improve data quality.
• Drive profitability through effective export cost management, carrier selection, consolidation opportunities, and adherence to pricing and procedures.
• Identify opportunities for operational excellence and customer experience improvements, supporting continuous improvement initiatives.
• Support onboarding and implementation activities by partnering with Sales and Customer Care for new aerospace export business.
• Ensure compliance with export regulations, TSA security requirements, dangerous goods regulations, and aerospace SOPs.

Skills

Air logistics

Freight forwarding

Attention to detail

Communication

Organizational skills

Airfreight knowledge

Customer service mindset

Adaptable

Regulatory knowledge

Job description

Kuehne+Nagel is seeking an Operational Care Specialist in the United States to manage air export operations, coordinating with customers, origin stations, carriers, and overseas offices while ensuring timely, compliant shipments. You will prepare documentation, monitor progress from booking to handoff, and resolve any routing or regulatory issues.

The role emphasizes collaboration with airlines, gateways, RCC teams, and overseas counterparts, maintaining service standards and optimizing