Air Logistics Customer Care Specialist

Kuehne+Nagel; Mendota Heights (MN); On-site; USD 53,000 - 65,000; Full time

Job summary

Kuehne+Nagel is seeking an Air Logistics Customer Care Specialist in Mendota Heights to support export shipments, maintain data accuracy in Excel and systems, and act as a key customer contact. You will work to resolve issues, improve processes, and deliver proactive, accurate support.

The role emphasizes data focus, attention to detail, and strong communication. Candidates should have customer service experience and be eager to learn about logistics and international transportation.

Qualifications

• Professional customer service experience.
• Strong Microsoft Excel skills, including familiarity with VLOOKUP.
• Experience working with data, reporting, data entry, or other detail-oriented information.
• Strong written and verbal communication skills.
• Ability to organize and prioritize multiple responsibilities.
• Strong problem-solving skills.
• Collaborative across teams.
• Accountability and a desire to learn and grow.
• Experience with logistics, supply chain, EDI, data management, or freight forwarding is a plus.
• College degree preferred, but not required.

Responsibilities

• Coordinate and monitor air export shipments and provide proactive updates to customers.
• Maintain and review customer and shipment data using Excel and internal systems.
• Work with data integrations and EDI-related processes.
• Serve as a liaison between customers, Kuehne+Nagel branches, and internal teams.
• Identify shipment or process issues and collaborate with others to find effective solutions.
• Use CareLOG to track and monitor shipments.
• Support rate quotations, financial auditing, data entry, and month-end accounting activities.
• Assist with customer claims involving damaged or lost cargo.
• Identify opportunities to improve processes, automation, efficiency, and customer satisfaction.

Skills

Customer service

Data handling

Attention to detail

Communication skills

Time management

Collaboration across teams

Problem solving

Accountability

Willingness to learn

Logistics knowledge

Education

College degree preferred

Tools

Microsoft Excel

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Are you someone who enjoys working with data, solving problems, and providing a great customer experience? Join our Air Logistics team in Mendota Heights, where you will support a growing customer operation and play an important role in keeping shipments, information, and communication moving smoothly.

This opportunity is well suited for someone with professional customer service experience who is comfortable working with Excel and detailed information. Previous freight forwarding experience is not required. We are looking for someone who is eager to learn, comfortable asking questions, and interested in growing their knowledge of logistics and international transportation.

How you create impact

As an Air Logistics Customer Care Specialist, you will support the coordination of export shipments while serving as an important point of contact for customers and internal teams. Your day will include a combination of customer communication, shipment monitoring, data management, problem-solving, and operational support. This is a data-focused role, so strong attention to detail and comfort working in Excel are important. You will also collaborate closely with teammates and other Kuehne+Nagel departments to resolve issues, improve processes, and provide customers with accurate and proactive support.

In this role, you will:

• Coordinate and monitor air export shipments and provide proactive updates to customers
• Maintain and review customer and shipment data using Excel and internal systems
• Work with data integrations and EDI-related processes
• Serve as a liaison between customers, Kuehne+Nagel branches, and internal teams
• Identify shipment or process issues and collaborate with others to find effective solutions
• Use CareLOG to track and monitor shipments
• Support rate quotations, financial auditing, data entry, and month-end accounting activities
• Assist with customer claims involving damaged or lost cargo
• Identify opportunities to improve processes, automation, efficiency, and customer satisfaction

What we would like you to bring

We are looking for someone who brings strong customer service skills, confidence working with data, and a willingness to learn. Success in this role will require attention to detail, strong communication, and the ability to manage multiple priorities while working collaboratively across teams.

• Professional customer service experience
• Strong Microsoft Excel skills, including familiarity with functions such as VLOOKUP
• Experience working with data, reporting, data entry, or other detail-oriented information
• Strong written and verbal communication skills
• Ability to organize and prioritize multiple responsibilities
• Strong problem-solving skills
• A collaborative approach and willingness to work across teams
• Accountability, attention to detail, and a desire to learn and grow
• Experience with logistics, supply chain, EDI, data management, or freight forwarding is a plus
• College degree preferred, but not required

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

The base salary for this position starts at $53,000 annually. Actual compensation may vary based on factors such as experience, skills, qualifications, and business needs.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision‑making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.