Air Import Operations Lead — Global Freight Solutions

AIT Worldwide Logistics, Inc.; Chicago (IL); Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Modern workplace equipment

Capital‑forming benefits

Pension plan with Allianz

30 days paid holiday

Volunteer hours

Resumo da oferta

AIT Worldwide Logistics, Inc. is seeking a Manager Air Import to oversee the import operations, including airline bookings, customs clearance, and onward transport.

You will lead the Air Import department, optimize processes, and maintain strong relationships with customers while expanding the commercial footprint of the department. The role requires experience in international air freight forwarding, strong leadership, and a focus on service quality and compliance.

Qualificações

• Minimum a completed commercial training in freight forwarding, logistics, or business administration.
• Experience in international air freight forwarding, preferably in import operations and customs clearance.
• Experience in planning, coordinating, and leading operational teams to ensure efficient workflows, resource allocation, and service quality.
• Strong customer service orientation and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment.

Responsabilidades

• Lead, organize, and coordinate the Air Import department, ensuring efficient day-to-day operations and effective resource allocation.
• Ensure the smooth, timely, and compliant handling of air import shipments, including airline bookings, customs clearance, and the organization of onward transportation.
• Lead, support, evaluate, and develop employees, including onboarding, training, and performance feedback.
• Maintain a high level of customer satisfaction through proactive customer support and by ensuring compliance with customer-specific processes and requirements.
• Coordinate communication with customers, airlines, agents, service providers, and internal teams, and resolve operational issues and exceptions.
• Analyze and continuously improve processes, procedures, and documentation.
• Prepare quotations, calculations, analyses, and presentations, and participate in negotiation and sales meetings.

Conhecimentos

Leadership

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

German (fluent)

English (fluent)

Formação académica

Commercial training in freight forwarding/logistics/business administration

Descrição da oferta de emprego

AIT Worldwide Logistics, Inc. is seeking a Manager Air Import to oversee the import operations, including airline bookings, customs clearance, and onward transport.

You will lead the Air Import department, optimize processes, and maintain strong relationships with customers while expanding the commercial footprint of the department. The role requires experience in international air freight forwarding, strong leadership, and a focus on service quality and compliance.