Air Import Coordinator: Tracking, Compliance & Delivery

Forward Air Corp.; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid time off (PTO)

7 paid holidays

Job summary

Forward Air Corp. in Chicago seeks an Import Coordinator - Air to manage international air import shipments from arrival to final delivery.

You will handle documentation, track shipments, and coordinate with carriers, brokers, and delivery partners, ensuring timely clearance and accurate data. The role requires a High School diploma (Bachelor's preferred), prior logistics experience, and familiarity with CargoWise or similar systems.

Qualifications

• Education: HS diploma or GED; undergrad in logistics/supply chain/business preferred.
• 0
• Prior experience in logistics, transportation or related operations roles.
• Basic understanding of air import processes and international shipping preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.
• Strong attention to detail and time-management skills.
• Ability to follow defined procedures and meet deadlines.
• Demonstrated discretion and confidentiality in handling sensitive information.
• Technical: Proficient with Windows, MS Office 365, and web conferencing tools.

Responsibilities

• Coordinate air import shipments from pre-arrival through final delivery.
• Process and review import documentation (arrival notices, invoices, shipping docs).
• Enter and maintain shipment data in CargoWise and other systems.
• Track shipment arrivals, customs clearance status, and delivery milestones.
• Communicate with airlines, brokers, trucking providers, warehouses, and internal teams.
• Follow U.S. import compliance requirements and internal procedures.
• Identify documentation issues or clearance delays and escalate as needed.
• Support duty, fee, and charge validation for billing accuracy.
• Respond to customer inquiries regarding shipment status and delivery.
• Maintain organized shipment records.
• Assist with coverage during peak volume periods.
• All other duties as assigned.

Skills

Strong organizational skills

Excellent communication

Attention to detail

Time management

Discretion and confidentiality

Education

High School Diploma or GED

Bachelor’s degree in logistics/supply chain/business (preferred)

Tools

CargoWise

Microsoft Office 365

Teams/Zoom/Webex

Job description

Forward Air Corp. in Chicago seeks an Import Coordinator - Air to manage international air import shipments from arrival to final delivery.

You will handle documentation, track shipments, and coordinate with carriers, brokers, and delivery partners, ensuring timely clearance and accurate data. The role requires a High School diploma (Bachelor's preferred), prior logistics experience, and familiarity with CargoWise or similar systems.