Air Import Operations Coordinator — On‑Site

Forward Air Corp.; Des Plaines (IL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life and disability insurance

401(k) with company match

Employee stock purchase program

Commuter benefits

Paid holidays

Paid time off

Telehealth

Job summary

Forward Air Corp. in Des Plaines, IL, is seeking an Import Coordinator - Air to support international air import operations from arrival through final delivery.

You will help with documentation, tracking, and coordination with carriers, brokers, and delivery partners. The role emphasizes accuracy, compliance, and timely communication, with responsibilities spanning data entry in CargoWise, shipment tracking, and responding to customer inquiries.

Qualifications

• High School Diploma or GED required; degree preferred in logistics, supply chain, business, or related field.
• Prior experience in logistics, transportation, or related operations roles.
• Basic understanding of air import processes and international shipping preferred.
• Experience with CargoWise or similar TMS/forwarding tools or demonstrated ability to learn systems quickly.
• Strong organizational and communication skills.

Responsibilities

• Assist with coordinating air import shipments from pre-arrival through final delivery.
• Process and review import documentation such as arrival notices, commercial invoices, and shipping documents.
• Enter and maintain accurate shipment data in CargoWise and other systems.
• Track shipment arrivals, customs clearance status, and delivery milestones.
• Communicate with airlines, custom brokers, trucking providers, warehouses, and internal teams.
• Follow U.S. import compliance requirements and internal operating procedures.
• Identify documentation issues or clearance delays and elevate as needed.
• Support duty, fee, and charge validation for billing accuracy.
• Respond to customer inquiries related to shipment status and delivery.
• Maintain accurate and organized shipment records.
• Assist with coverage during peak volume periods.
• All other duties as assigned to meet evolving business needs.

Skills

Organizational skills

Communication skills

Attention to detail

Time management

Discretion

Education

High School Diploma or GED

Bachelor’s degree in logistics, supply chain, business, or related field

Tools

CargoWise

TMS/forwarding tools

Job description

Forward Air Corp. in Des Plaines, IL, is seeking an Import Coordinator - Air to support international air import operations from arrival through final delivery.

You will help with documentation, tracking, and coordination with carriers, brokers, and delivery partners. The role emphasizes accuracy, compliance, and timely communication, with responsibilities spanning data entry in CargoWise, shipment tracking, and responding to customer inquiries.